Case Manager

Case Manager

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Case Manager for the Ponca City service unit, located in Ponca City, Oklahoma.

Job Summary

Provides social service assistance to eligible clients in the following areas:

Food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

 Knowledge, Skills, and Abilities

Greets and interview clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients' disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; copies of picture ids, payroll statements, utility bills etc.

Prepares completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to shelter kitchen, thrift store or distribution center for assistance.

Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.

Locates and arranges temporary housing for eligible clients, contacts local lodges, homeless shelters, motels, churches, etc. for lodging.

Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus- line and contacts family members, friends, churches for assistance.

Serves as liaison to other agencies in order to obtain/coordinate assistance on client’s behalf; builds and maintains professional working relationships with community agencies.

Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all clients records in order to determine if client is active or inactive; maintains confidentiality of client information.

Knowledge or general office practices and principles.

Ability to interview clients in order to evaluate and serve their needs.

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

Ability to build and maintain effective working relationships with the public and community agencies.

Ability to prepare accurate and complete client records, reports and statistics.

Ability to operate various general office equipment including a telephone, computer, and adding machine.

Education and Experience

High school diploma or GED and two years’ experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements/Working Conditions   

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to keypunch information into computer.

Ability to sort and file documents alphabetically and numerically.

Ability to work well under the pressure of deadlines.

Ability to follow instructions and work independently with limited supervision.

Ability to effectively and efficiently work on multiple projects at the same time without becoming frustrated or disorganized.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5- 10% of work time.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Additional Comments:

All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!