Housing Monitor_NE-KT_601-Residential Services

Housing Monitor-NE_Residential Services-601

Job Summary:

Serves as housing monitor; accepts and processes residents staying in lodge/shelter overnight; receives and receipts fees received from residents, if applicable; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that lodge/shelter is maintained in a neat and proper order.

Essential Functions:

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Maintains Shelter Cleanliness and Function  (60%)

Ensures that all rooms are in proper order before and after arrival of residents; checks fire equipment and ensures proper working order.

Opens and closes the lodge/shelter doors at designated hours of operation, as needed

Completes and assigns housekeeping and other tasks to residents when possible; ensures that clients perform
assigned house duties in the proper manner; ensures compliance with house rules.

Cleans Shelter and completes laundry as needed.

Answers telephone and responds to questions regarding the lodge/shelter operations.

Monitors Residents  (30%)

Monitors the activities of the lodge/shelter residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.

Distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.

Serves meals as prepared for clients during the designated meal times, as needed.

Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.

Wakes up lodge/shelter clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the lodge/shelter by the designated time.

Checks Clients into Shelter (10%)

Checks clients into the lodge/shelter; prepares and monitors client intake cards; prepares resident roster and maintains resident property records as needed.

Obtains clients signature on forms as well as lodge/shelter rules and regulations.

Completes required paperwork representing client intake for the day.

Sorts client intake cards in alphabetical order and files remaining intake cards of clients who did not check into the lodge/shelter for the evening.

Other Responsibilities:

Cover other Shelter Monitor shifts during vacations, or absences of other staff.

Assists in preparing and serving meals to residents as well as cleaning kitchen and dining area afterwards as needed.

Collects and washes all dirty towels and sheets.

Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trash cans and replaces trash liners.

Cleans the parking lot and outside area of cans, cigarette butts, trash, etc.

Directs clients to the case worker and appropriate agencies for their special needs.

Materials and Equipment:

Photocopy Machine       Triplicate Receipt Book      Telephone       Computer

Knowledge, Skills and Abilities:

Knowledge of general office procedures and practices.

Knowledge of basic recordkeeping practices and procedures.

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

Ability to work with the public encompassing all types of behaviors.

Ability to work independently with limited supervision while enforcing established policies and procedures.

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.

Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High school diploma or G.E.D.
AND

one year experience performing security or social service work preferred,
OR

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements:

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 Ibs.) 5-10% of work time.

Working Conditions:

Work is performed in a lodge/shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

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