Case Management Specialist - Families First

Location:  The Southern Territory Headquarters –Nashville, TN   

About this opportunity:

The Case Management Specialist for the Pathway of Hope/Families First program provides strengths-based case management services to families experiencing poverty. The person in this position interviews, accepts, and provides comprehensive, long-term, structured, complex, family coaching services for an assigned caseload of clients participating in an established  life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Key responsibilities:

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

 

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

 

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

 

Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.

 

Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.

 

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

 

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.

 

Completes and articulates discharge plans to clients exiting the program.

 

Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.

 

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the clients social security card numbers.

 

Plans, coordinates and executes family educational events and group coaching sessions for eligible families. Obtains prior approval for events as required by the grant.

 

Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.

 

Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.

 

Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.

 

Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.

 

Serves as liaison to other agencies and schools in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

 

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.

 

Educates parent on required documents needed to enroll children in local schools/childcare; assists parent in obtaining necessary records; assists parent in enrollment process.

 

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.

 

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

 

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Client Management System (CMS).

 

Prepares and maintains statistical records on all services provided; compiles and prepares monthly and quarterly statistical reports; ensures the accuracy and completeness of the same.

 

Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.

 

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and supervisor as appropriate for submission to grantor.

 

Attends training as required by the Salvation Army and the grant funder.

 

Conducts tours of program facility for outside agencies as requested.

 

Assists with grant-funded community services as needed.

 

Performs other duties as assigned.

 

What we are looking for in you:

• Knowledge of the principles and practices of social service case management.

 

• Knowledge of social service resources and agencies in the community.

 

• Knowledge of effective communication and motivation practices.

 

• Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement.

 

• Ability to develop program plans and goals based on client's needs.

 

• Ability to assess and evaluate level of service provided in order to ensure service evaluations are favorable and meet or surpass funding requirements.

 

• Ability to evaluate the client's progress toward program goals.

 

• Ability to work with the public encompassing all types of behaviors.

 

• Ability to interview clients and to obtain pertinent information.

 

• Ability to prepare and maintain accurate and complete case notes and client records.

 

• Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.

 

• Ability to build and maintain effective and professional working relationships with clients and community agencies.

 

 

Certifications/Licenses:

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,

 

and

 

Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,

 

or

 

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

Certifications:

Valid State Drivers License

 

 

Physical Requirements and Working Conditions:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively.

Ability to communicate clearly and effectively both orally and in writing.

Ability to think clearly and quickly in order to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.

 

 

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  10/2/2024- till filled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!