Telephone Room Supervisor

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for Telephone Phone Room Supervisor.

We offer competitive benefits including Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits; Education Assistance; and Paid Vacation Days.

Job Summary

Oversees the operation of the Telephone Room on a day-to-day basis; supervises, trains, and evaluates the work of employees; ensures all calls are answered, directed, and transferred in a professional and courteous manner; coordinates schedule pickups and completes required forms; monitors and reviews organized recordkeeping system for all pickup records. 

Supervises employees and ensures all incoming telephone calls are answered; responds to requests or inquiries about The Salvation Army donation pickup services; answers questions and takes orders for pickup service in a polite and professional manner. Supervises and participates in completing pickup slips based on information obtained from callers; inputs data into computer system in order to maintain and track progress of pickups. Supervises and participates in informing donors of The Salvation Army policies regarding what items can or cannot be picked up. Supervises and participates in answering dispatch calls from drivers; responds to questions and provides instructions regarding pickups needed. Supervises and participates in contacting donors if there is a problem with a scheduled pickup and reschedules pickups, as needed. Supervises and monitors the sorting and filing pickup tickets daily. Supervises and participates in contacting prospective donors to solicit donations, as needed.

Assists dispatchers in preparing and assigning pickup tickets to drivers, as needed. Assists drivers by calling residence prior to pick up or by providing directions to the donor residence, as needed. Types and mails detailed donation lists as requested by the customer, as needed. Assists the Dispatcher by performing various clerical duties. Ensures the telephone room area is kept in a neat and orderly manner. 

Knowledge, Skills and Abilities

Knowledge of geographic area serviced in order to efficiently schedule pickups. Ability to successfully read and write in the English language. Knowledge of general office practices and procedures. Ability to successfully work with a variety of personalities in a polite and professional manner. Ability to build and maintain professional and effective working relationships with truck drivers. 

Education and Experience

High school diploma or G.E.D. preferred, and six months experience assisting the public or operating a switchboard or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. 

Licenses and Certifications

None.

Physical Requirements and Working Conditions

Ability to meet attendance requirements.

Limited physical effort required associated with lifting and carrying less than 25 pounds on a frequent basis.    Work requires sitting, walking, standing, bending, stooping, reaching, twisting, and some climbing.

Work is usually performed in an office environment where there will be minimal physical discomforts associated with changes in the weather or discomforts associated with noise, dust, dirt, and the like. 

Additional Information

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the “Apply Now” icon at the bottom of this posting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!