Housing Monitor_NE-KT_601-Residential Services

Housing Monitor-NE_Residential Services-601

THE SALVATION ARMY JOB DESCRIPTION

Job Code:  6570
Title: Housing Monitor
                                                                         Employee Name:
    Department
Corps    Location: 
Hopkinsville
Kentucky & Tennessee Division (KT)

Job Family:
    Hire Date:    Reports to:  
Shelter Manager
Direct Reports: 
    FLSA: Non-Exempt 
    Revision Date:  04/01/2017

Job Summary:

Accepts and processes residents staying in a housing facility overnight; monitors the activity of residents on an assigned shift, ensuring compliance with house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the shelter living area is maintained in neat and proper order.

Essential Functions: 

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Residential Monitoring: 85% 

Ensures that all rooms are in proper order before the arrival of residents. 

Performs intake for clients checking into the COH program; maintains an accurate record of daily bed list.
 
Turns away clients who are barred, intoxicated, not current on tuberculosis tests, or otherwise ineligible for shelter accommodations; attempts to refer ineligible clients to other shelters for accommodations.

Records any unique situations occurring on assigned shifts.

Responds to emergencies in a calm manner and initiate appropriate corrective actions following established policies and procedures.

Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists, including but not limited to HMIS; 

Wakes up clients at the designated time and instructs them to collect their sheets; ensures that all residents are out of the housing facility by the specified time.

Other Responsibilities: (15%)

Assists clients with information as appropriate.

Assists families with laundry services once a week.

Participates in staff in-service training program, as directed.

Collect and wash all dirty towels (2nd shift wash and 3rd shift dry). Washes sheets as needed when Laundry personnel need assistance.

Directs clients to appropriate agencies for their particular needs.

Completes daily checklist and records all activities in the Monitor’s Logbook.

Performs other related work as required.

Materials and Equipment:

Photocopy Machine                Telephone            Computer
Intercom System

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

High school diploma or G.E.D.

And
one year experience performing security or social service work preferred,

or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications/Licenses:

None.

Knowledge, Skills, and Abilities:

Knowledge of general office procedures and practices.

Knowledge of basic record-keeping practices and procedures.

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

Ability to work with the public encompassing all types of behaviors.

Ability to work independently and with limited supervision while enforcing established policies and procedures.

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to respond to emergencies quickly and calmly while maintaining control and initiating the proper corrective action.

Ability to perform combinations of sitting, standing, and walking on a frequent change basis.  Distance of travel is usually within the same building.

Limited physical effort is required for walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Working Conditions:

Work is performed in a transient lodge environment where physical discomforts may be associated with temperature variations, odors, violence, noise, disease, and/or dust under mildly unsafe and uncomfortable conditions.

Statement of Purpose
This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.  

__________________________________            _____________________
Employee Signature                     Date

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!