Housing Monitor_NE-AOK_701-Social Services Department

Housing Monitor-NE_Social Services Department-701

Job Summary:

Accepts and processes residents staying in a housing facility overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order. Is on call. 

Essential Functions:

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Lodge Monitor (85 %)

Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order.

Checks clients into the housing facility; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records.

Prepares and distributes meal tickets and laundry tokens; distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.

Monitors the activities of the residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.

Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.

Opens and closes the house doors at designated hours of operation.

Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists; prepares, tallies, and balances monies with receipts; drops the money in the safe. Enters required client information into Shelter Program.

Sorts’ client intake cards in numerical order and files remaining intake cards of clients who did not check into the housing facility for the evening.

Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules.

Answers telephone and responds to questions regarding the housing operations.

Wakes up clients at designated time and instructs them to collect their sheets; ensures that all  residents are out of the  housing facility by the designated time.

Answers the crisis hot-line and provides crisis intervention through telephone interviews and client counseling where applicable.

Other Responsibilities (15%):

Administers drug testing of clients as needed.

Assists in preparing and serving meals to residents as well as cleaning kitchen and dining area afterwards.

Collects and washes all dirty towels and sheets.

Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trash cans and replaces trash liners.

Cleans the parking lot and front area of cans, cigarette butts, trash, etc.

Directs clients to appropriate agencies for their special needs.

Performs other related work as required.

Materials and Equipment:

Copy Machine  Telephone        Computer         Intercom System

Knowledge, Skills and Abilities:

Knowledge of general office procedures and practices.

Knowledge of basic record keeping practices and procedures.

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

Ability to work with the public encompassing all types of behaviors.

Ability to work independently and with limited supervision while enforcing established policies and procedures.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

High school diploma or G.E.D. and one year experience performing security or social service work preferred, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

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