Program Manager 701-Social Services Department

Location: 900 west Adams Jacksonville FL. 32204

Position Type: Full Time

Pay Range: $50,894 to $57,250 per year

About this opportunity:

• Supervises, coordinates, and monitors day-to-day operations of assigned social services programs such as Red Shield Lodge, Hope Crossing, Social Services and Seasonal Programs, etc.; supervises and participates in casework performed by program staff ensuring compliance with program policies and procedures; supervises the case management and front desk staff; prepares statistical reports.

Key responsibilities:

• Consults with the Social Services Director on casework practices and program changes.
• Collaborates with the Director to determine effective approaches for resolving complex client cases.
• Prepares correspondence and completes essential paperwork for program operations.
• Manages the collection of program fees, including accurate record-keeping and receipt issuance.
• Prepares bank deposits following established office and program monetary procedures.
• Completes deposits in collaboration with the Finance Department on a weekly, bi-weekly, or monthly basis, depending on shelter capacity. 
• Coordinates with case managers to ensure timely responses to financial assistance requests for Transitional Housing residents, verifies eligibility, and collects all necessary documentation.
• Supervises the case management team, ensuring accurate assessments of community financial assistance requests, effective ongoing service provision, and the development of individual case and Housing Stability Plans.
• Audits client records promptly to ensure accuracy and currency, reviews and tracks client status, and maintains strict confidentiality of all client information.
• Represents the agency at community meetings when the Social Services Director is absent, delivering program information and insights as required.
• Works closely with the Food Service Manager, Volunteer Coordinator, and Social Services Director to support and enhance Seasonal Programs.
• Actively coordinates and oversees the Angel Tree program and Toy Shop.
• Manages the Resident Monitors, ensuring adequate staff coverage and adherence to security measures

OTHER RESPONSIBILITIES:

• Ensures thorough knowledge of base policies, procedures, and empirical practice to properly supervise staff.
• Conducts performance evaluations with assigned staff.
• Conducts monthly CQI reviews of client files.
• Recommends routine expenditures within policy limitations.
• Maintains knowledge of and ensures staff and self-participation in Homeless Management Information System (HMIS)
• Ensures active participation as part of the Social Service Center’s Administrative Team.
• Coordinates and participates in the preparation and distribution of holiday food boxes to needy families.
• Conducts home visits for clients who are disabled and unable to visit the office if needed.
• Performs other related work as required.

What we are looking for in you:

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,
• Or
• Four years progressively responsible experience performing social services work with at least one year in a supervisory capacity,
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

WORKING CONDITIONS: 

• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Paid Time Off
• Retirement Plan
• Life Insurance and more!

To learn more about the name of program or location, click here!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  8/9/2024 to 9/9/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled