Case Management Specialist - NE_701 Social Services Department

 

THE SALVATION ARMY JOB DESCRIPTION

 

Job Code – 5918    Title: Case Management Specialist	Employee Name:	Department: Social Services	Location: Hopkinsville KY KT Division
Job Family: Social Services	FLSA: Non-Exempt		Reports to:  Director of Social Services
Direct Reports: None.			Revision Date: 6/27/2023

Job Summary:

 

Interviews accept, and provides comprehensive, long-term, structured, complex case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history to determine the most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with the client and/or staff; serves as an advocate for the client to acquire services that will enable them to cope with their environment functionally; ensures continued compliance with funding requirements.

 

Essential Functions:

                        

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

 

Case Management Responsibilities (40%)

 

Establishes unique, comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to the client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

 

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the individual’s holistic needs.

 

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

 

Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness, and provides appropriate encouragement.

 

Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to cope with their environment functionally; receives speakers and workshop presenters as needed.

 

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as required.

 

Analyzes statistical information and case outcomes to ensure that recidivism occurs only occasionally; recommends and implements changes to program guidelines to reduce repetitive requests for service.

 

Completes and articulates discharge plans to clients exiting the program.

 

Attends community meetings with representatives of other agencies to educate them about the program, make client referrals and maintain awareness of client's progress.

 

Social Services Responsibilities (30%)

 

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the client’s social security card numbers.

 

Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.

 

Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc., for lodging.

 

Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.

 

Assists eligible clients needing transportation assistance based on medical or relocation needs; arrange transportation through bus line and contact family members, friends, and churches for assistance.

 

Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

 

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information, and refer applicants to other agencies if not appropriate for the program.

 

Educates parent on required documents needed to enroll children in local schools/childcare; assists the parent in obtaining necessary records; helps the parent in the enrollment process.

 

Provides direct assistance in obtaining and maintaining independent sources of income, benefits, and other economic supports, as well as professional resources that enhance clients’ psychosocial well-being.

 

Assists clients in locating/securing affordable housing; works closely with the client to transition into the new housing; conducts home visitations when appropriate; ensures that client's living quarters are adequately furnished and maintained; contacts right person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.

 

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and by their program plan.

 

Food Pantry Responsibilities (15%)

 

Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.

 

Receives, inspects, and sorts donated food items according to the category and condition.

 

Coordinates the program's food and commodities retrieval, storage, and distribution.

Prepares labels for food and packages food.

 

Monitors expiration dates on all food in the pantry; discard outdated or damaged food.

 

Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for client distribution.

 

Maintains food pantry area neat and orderly manner; cleans floors, tables, and work areas.

 

Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the store meets the needs of the program; places food orders; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients.

 

Supervises and assigns the work of community service workers and submits paperwork to Adult Probation Services; serves as a liaison to parole officers and completes court-ordered paperwork.

 

Administrative Responsibilities (10%)

 

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).

 

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

 

Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies, or Case Conferences as directed.

 

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to the grantor.

 

Other Responsibilities: (5%)

Conducts tours of program facilities for outside agencies as requested.

 

Assists in developing and revising the service policy manual.

 

Assists with community services as needed.

 

Assists in performing social service work for special or seasonal projects.

 

Performs other duties as assigned.

 

Materials and Equipment:

Personal Computer                               General Office Equipment

 

Knowledge, Skills, and Abilities:

Knowledge of the principles and practices of social service case management.

 

Knowledge of social service resources and agencies in the community.

 

Knowledge of effective communication and motivation practices.

 

Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement.

 

Ability to develop program plans and goals based on clients’ needs.

 

Ability to assess and evaluate the level of service provided to ensure service evaluations are favorable and meet or surpass funding requirements.

 

Ability to evaluate the client's progress toward program goals.

 

Ability to work with the public encompassing all types of behaviors.

 

Ability to interview clients and obtain pertinent information.

 

Ability to prepare and maintain accurate and complete case notes and client records.

 

Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines.

 

Ability to build and maintain effective and professional working relationships with clients and community agencies.

 

MINIMUM QUALIFICATIONS REQUIRED:

 

Education and Experience:

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,

 

and

 

Three years of progressively responsible experience providing direct case management social services, including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,

 

or

 

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

Certifications:

Valid State Driver’s License

 

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively.

Ability to communicate clearly and effectively both orally and in writing.

Ability to think clearly and quickly to maintain control of client caseload.

Ability to work on multiple cases effectively and efficiently simultaneously without becoming frustrated or disorganized.

 

Work requires the ability to lift and carry and/or push/pull light (less than 25 lbs.) materials, supplies, and equipment. Light mobility: duties are usually performed by a combination of standing, walking, and primarily sitting.  

Working Conditions:

Work is performed in a shelter environment where exposure to physical health risks and unsanitary conditions may occur.  Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

 

Statement of Purpose:

 

This document provides descriptive information about the above Salvation Army position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document does not guarantee employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

 

Your signature below indicates that you have read and understood the job description and agree to perform the duties as assigned.

 

 

 

 

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Employee Signature                                                                                          Date

 

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