Monitor_NE-AOK_601-Residential Services

THE SALVATION ARMY JOB DESCRIPTION

Job Summary

Accepts and processes residents staying in a housing facility overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order.

Essential Functions

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Monitor (90%)

Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order.

Checks clients into the housing facility; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records.

Prepares and distributes meal tickets and laundry tokens; distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.

Monitors the activities of the residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.

Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.

Opens and closes the house doors at designated hours of operation.

Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists; prepares, tallies, and balances monies with receipts; drops the money in the safe.

Sorts client intake cards in numerical order and files remaining intake cards of clients who did not check into the housing facility for the evening.

Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules.

Answers telephone and responds to questions regarding the housing operations.

Wakes up clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the housing facility by the designated time.

Other Responsibilities (10%)

Collects and washes all dirty towels and sheets.

Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trash cans and replaces trash liners. 

Helps prepare evening meal in the Red Shield Diner, a community feeding program.

Directs clients to appropriate agencies for their special needs.

Performs other related work as required.

Materials and Equipment

Photocopy Machine                                                       Telephone                                        Computer

Intercom System

Knowledge, Skills and Abilities

Knowledge of general office procedures and practices.

Knowledge of basic record keeping practices and procedures.

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

Ability to work with the public encompassing all types of behaviors.

Ability to work independently and with limited supervision while enforcing established policies and procedures.

Ability to maintain accurate and up-to-date computer records.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

High school diploma or G.E.D. AND one year experience performing security or social service work preferred, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.