Case Worker & Receptionist_NE-AOK_701

THE SALVATION ARMY JOB DESCRIPTION

 

Job Code - 2006 Title:                    Employee Name:              Department:                   Location: Ft. Smith

Receptionist/Case Worker                                                         Social Services                                                                                                                      

 

Job Family: Social Services            Hire Date:                                                                     Reports To:

                                                                                                                                               

 

Direct Reports:                                FLSA:                                                                          Revision Date:

Michelle Taylor                                 Non-Exempt                                                                 February 15, 2017

 

 

Job Summary

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; greets and announces visitors and clients; provides general information about The Salvation Army's Social Services including services provided in Canadian County; performs routine clerical work such as typing and filing. Serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

Essential Functions

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related

Responsibilities and tasks other than those stated in this job description.

 

Receptionist Caseworker  (95%)

Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.

Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.

Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.

Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.

Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; obtain pertinent information; refers applicants to other agencies if not appropriate for program.

Develops intake and case plans for client; instructs clients in completing necessary paperwork; completes orientation check-off form and obtains release of information forms when appropriate.

Prepares and maintains case records and logs on clients; ensures the accuracy and completeness of information.

Refers clients to appropriate Corps programs or other agencies based on clients’ needs

Records and updates statistical information; prepares statistical reports; ensures the accuracy and completeness of the same. 

Assists in maintaining the cleanliness and orderliness of the facilities and grounds.

Other Responsibilities (5%)

May participate in special programs and/or events during or after normal business hours.

May perform routine clerical work as needed to assist Service Center Director.

Maintains the neatness and attractiveness of the reception area.

Assists in developing and revising the service policy manual.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects.

Performs other related work as required.

Materials and Equipment

Computer                                                        Telephone                                        Photocopy Machine

Calculator                                                        Facsimile Machine                           General Office Equipment               

Knowledge, Skills and Abilities

Knowledge of the principles and practices of social service case management.

 

Knowledge of social service resources and agencies in the community.

 

Knowledge of effective communication and motivation practices.

 

Ability to direct phone calls to the appropriate person or destination.                                                                

 

Ability to respond to and assist callers and visitors in a courteous and tactful manner.

 

Ability to screen calls in a courteous and tactful manner.

 

Ability to work with people and to provide assistance in a calm, courteous, and tactful manner.

 

Ability to record accurate and complete messages.

 

Ability to perform clerical support work while operating the switchboard.

 

Ability to maintain an adequate supply of applications, informative materials and/or brochures

for distribution to visitors.

 

Ability to work with the public encompassing all types of behaviors.

 

Ability to interview clients and to obtain pertinent information.

 

Ability to prepare and maintain accurate and complete case notes and client records.

 

Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.

 

Ability to respond to emergencies in a calm and effective manner.

 

Ability to project a positive and professional image of The Salvation Army.

 

Ability to lead and motivate people participating in activities. 

 

Ability to build and maintain effective and professional working relationships with clients and community agencies.

 

MINIMUM QUALIFICATIONS REQUIRED

 

Education and Experience

High school diploma or G.E.D. required, AND one year experience performing clerical work in an office environment,

OR two years experience working in a social or public service environment assisting the public, OR any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

 

Certifications/Licenses

None.

 

Physical Requirements

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to operate a telephone and/or switchboard.

Ability to sort documents alphabetically and numerically.

Ability to perform routine mathematical computations.

Ability to think clearly and quickly in order to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, and the like and kitchen environment where there may be limited physical discomforts associated with working around hot stoves/ovens or cold freezers.

Statement of Purpose

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

 

 

 

 

 

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.

 

 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!