Store Clerk

THE SALVATION ARMY JOB DESCRIPTION

Assists store customers in donating, selecting, and purchasing store items; responds to customers’ questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items. Receives, sorts, prices, and prepares donated items for display in the store; determines suitability and pricing of items based on established standards; assists in maintaining the orderliness and cleanliness of the store and sorting room area; assists store customers in donating and selecting store items; responds to customer questions.

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Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Customer Service (60%)

Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax receipts as needed.

Maintains the neatness and security of the check out area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas.

Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.

Store Orderliness and Cleanliness (20%)

Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer's have handled.

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

Sorting Room Responsibilities (20%)

Receives, inspects, sorts, and prices donated items such as clothes, shoes, household items, bric-a-brac, etc. according to the category and condition; selects items suitable for store display and distributes same to appropriate area for further sorting and/or pricing; discards items in accordance with established procedures.

Tags items with specially coded tickets and/or prices in accordance with established procedures; hangs clothes on hangers and places same on clothes racks.

Packs items in boxes and marks boxes accordingly, assists in transporting boxes to appropriate storage area; lifts and carries items to the appropriate destination for further processing, storage or displaying in store.

Prepares non-suitable clothes for the bailer.

Other Responsibilities:

Inspects donated items to ensure they can be used according to established policies and procedures.

Assists in pricing and tagging items in the store in accordance with established procedures.

Assists customers in carrying purchased/donated items in/out of the store.

Performs other related work as required.

Materials and Equipment:

Pricing Equipment Hand Truck General Office Equipment

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High School diploma or G.E.D. and experience working in a retail store preferred,

or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

None

Knowledge, Skills and Abilities:

Knowledge of effective customer service techniques.

Knowledge of the principles and practices of basic mathematics.

Ability to work effectively and cooperatively with co-workers.

Ability to present a positive and professional image of The Salvation Army.

Ability to prepare and maintain reports in an accurate, complete, and timely manner.

Ability to work independently and with limited supervision

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to operate a cash register, perform routine mathematical computations and count change.

Ability to perform continuous walking, stooping, standing, and some climbing.

Ability to perform routine mathematical computations and count change.

Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting.

Working Conditions:

Duties are usually performed standing. Standing may be relieved by brief or occasional periods of sitting.

Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 75 lbs.).

Work is sometimes performed in a normal store where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Work is sometimes performed in a normal warehouse environment where there are physical discomforts associated with changed in weather or discomforts associated with noise, dust, dirt, and the like.

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.