Case Worker_NE-KT_601-Residential Services

Job Summary:

The Case Worker provides emergency and non-emergency direct assistance to eligible clients (resident and non- resident) for food, clothing, household items, as well as financial assistance with rent and utilities, etc.; researches and provides client referrals to county resources; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. 

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

High school diploma or G.E.D. and Two years of experience working in a social or public service environment with experience assisting the public, 

or 

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. 

Or,

Any equivalent combination of training and experience provides the required knowledge, skills, and abilities.

Certifications/Licenses:

Valid State Driver’s License

Knowledge, Skills, and Abilities:

Ability to interview clients to evaluate and serve their needs. 

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions. 

Ability to build and maintain effective working relationships with the public and community agencies. Ability to prepare accurate and complete client records, reports, and statistics. 

Physical Requirements: 

Ability to meet attendance requirements. 

Ability to read, write, and communicate in the English language. Ability to perform mathematical calculations. 

Ability to type and keypunch information into a computer. 

Ability to sort and file documents alphabetically and numerically. 

Ability to operate various general office equipment, including a telephone, computer, and calculator. 

Ability to drive The Salvation Army vehicle.

A moderate amount of physical effort is required for walking, standing, lifting, and carrying light objects (no more than 50 lbs.) 50% of work time. 

Duties will require sitting, standing, walking, and lifting. 

Working Conditions:

Work is performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Statement of Purpose

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document does not guarantee employment or promotion. The Salvation Army reserves the right to change this document without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!