Receptionist_NE-AOK_101-Administration

Receptionist-NE_Administration-101

JOB SUMMARY:

 

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about Corps operations; performs routine clerical work such as typing and filing.

ESSENTIAL FUNCTIONS:               This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

 

Answers the telephone and transfers calls to the appropriate destination; responds to caller’s questions and provides accurate information.

 

Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.

 

Receives and processes membership applications and fees; prepares bank deposits daily and ensures the accuracy of the same.

 

Assists members in signing up for special events, activities, or programs.

 

Records and updates statistical information; ensures the accuracy and completeness of the same.

 

Receives, greets, and announces visitors in a courteous and tactful manner; helps callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.

 

Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.

 

Connects employees desiring to make long-distance and/or overseas phone calls; connects and logs personal calls to be placed on credit card or home for employees and place the same calls on a list.

 

Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail; distributes birthday cards to Corp members.

 

Receives and prepares receipts for donations, packages, airline tickets, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.

OTHER RESPONSIBILITIES:

 

Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for chapel.

 

Helps with special or seasonal projects such as Christmas, Adopt a Family, Angel Trees, etc.

 

Photocopies, collates, and staples documents.

 

May perform routine clerical work as needed to assist secretaries.

 

Maintains the neatness and attractiveness of the reception area.

 

Performs other related work as required.

 

 

MATERIALS AND EQUIPMENT:

 

Telephone Switchboard                                    General Office Equipment

 

MINIMUM QUALIFICATIONS REQUIRED:

 

EDUCATION AND EXPERIENCE:

 

High school diploma or G.E.D. required,

 

and

 

two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities,

 

or

 

any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

 

 

 

LICENSES AND CERTIFICATIONS:

 

None.