E-Commerce Specialist

Performs a variety of E-commerce work for the smooth operation of The Salvation Army Charlotte NC ARC; checks the condition of merchandise items to ensure meeting quality standards; photographs items; cleans, tests, and lists jewelry on marketplace channels; posts merchandise items for sale on marketplace channels; and determines shipping priorities, proper packing, labeling, and on-time delivery to parcel carrier.

 

Essential Functions

 

This job description should not be interpreted as all-inclusive. The job description is intended to identify the essential functions and requirements of this position. Because this is a multi-incumbent position there may be reference to responsibilities that do not apply to all individuals in the position. However, all the duties outlined here involve “similar” work requiring equal levels of knowledge, skills, and abilities. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

 

Product Processor:

 

Checks the condition of items to ensure it meets defined quality standards.

 

Maintains established productivity goals without loss of quality of work.

 

Reviews and confirms incoming product manifests align with items as they arrive at the facility from outside suppliers.

Receives, moves, and places pallets, carts, containers, and barrels containing incoming products for processing to designated areas.

 

Places appropriate barcodes and storage labels on product containers.

Uses warehouse equipment, such as pallet jacks, to move products.

 

 

Photographer:

 

Utilizes photography equipment to take clear and accurate photographs of items, in such detail and number, to provide the potential customer with enough information about the item’s appearance, condition, size, color, shape, composition, brand, model, size, and other descriptive detail.

 

Removes merchandise from containers, sort, and display as needed.

Jewelry Tester / Brand Authenticator:

Uses specialized equipment to determine the special Metal content and type of gems in donated jewelry.

Understands premium brands, their value, and what makes them authentic.

Cleans, tests, photographs, and lists jewelry on marketplace channels using e-goods software.

Coordinates with authentication partners, as needed, to obtain a certificate of authentication.

Product Lister:

Uses the internet, published guidelines, consults with experts, and researches potential merchandise to determine the type and function of the item; the fair market value; eligibility for vintage/antique status; brand, and other details in order to make an educated assessment as to the item’s salability.

 

Writes persuasive sales copy about merchandise items.

Posts merchandise items for sale on marketplace channels using e-goods software.

Measures and weighs merchandise, inclusive of packaging.

 

Uses e-goods software to maintain accurate records of merchandise posted, sale prices, sold, inventory, origin, and shipping destination.

 

Product Shipping:

Uses Ecommerce software to determine shipping priorities, proper packing, labeling, and on-time delivery to parcel carrier.

Prepares all packages for pickup and any paperwork needed by the shipping partner.

Maintains packing supply inventory and coordinates with the leadership team to reorder packing supplies.

Provides detail-oriented customer service through accurate and efficient work.

 

 

Uses warehouse equipment, such as pallet jacks, to move product in and out.

Maintains work areas in a neat and orderly manner with clean-up activities performed throughout the facility.

Maintains a positive working atmosphere by acting and communicating in a professional manner that will establish and promote a professional working relationship with vendors, donors, customers, beneficiaries, co-workers, and management.

Other Responsibilities

Meets productivity goals for the department on a consistent basis.

Maintains and adheres to Salvation Army policies and procedures.

Assists with warehouse logistics.

Works with department leaders to correct quality control issues to increase customer satisfaction.

Provides training to new and existing employees.

Performs other duties as assigned.

Materials and Equipment

General Office Equipment      Personal Computer     Digital Camera     Pallet Jack

Knowledge, Skills and Abilities

Knowledge of basic photographic principles to operate a mid-level digital camera, including the ability to upload pictures to a computer.

 

Knowledge and experience using Microsoft Word and Excel.

 

Knowledge of the English language including proper grammar and punctuation.

Knowledge of functional and technical skills to perform job duties.

Ability to be a self-starter and learn quickly.

Ability to be extremely detail-oriented.

Ability to conduct reliable research using the Internet.

 

Ability to maintain a neat and organized work area.

 

Ability to read, write, and effectively communicate in the English language.

 

Ability to meet departmental quotas and provide feedback for process improvements.

 

Ability to understand and adhere to polices and procedures.

 

Ability to communicate clearly and concisely both orally and in writing.

Ability to communicate effectively with all levels of staff.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

 

High school diploma or G.E.D. required with previous work experience in a retail environment a plus; experience with online marketplaces such as eBay or Amazon; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

Certifications

 

None

 

Physical Requirements

 

Ability to meet attendance requirements.

Ability to work in a warehouse environment.

Ability to lift merchandise up to 30 pounds in weight.

 

Ability to push and/or pull merchandise weighing more than 200 lbs. using warehouse equipment.

 

Working Conditions

 

Work is performed in a warehouse environment with exposure to various temperature (hot in summer, cold in winter) or discomforts associated with noise, dust, dirt, and the like.

 

Statement of Purpose

 

This document provides descriptive information about the above Salvation Army position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!