Student Account Representative
GENERAL SUMMARY
The Student Account Representative is responsible for providing information on registration, payment, billing and collection policies and procedures related to student account transactions. Handles a variety of customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers.
This position is located at our Boulder, CO campus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accepts calls for current, past due and delinquent student accounts. Completes appropriate forms/reports and corresponds with students as required.
- Work with college-wide student services staff and department leaders to research and resolve or redirect student disputes and appeals.
- Assists college-wide staff and students with interpretation of information on student accounts and related college policies and procedures.
- Performs payment processing and refunding functions for student accounts. Follows specific college procedures and policies.
- Assists customers with inquiries on deferred payment arrangements.
- Logs all pending and follow up action taken on computer database.
- Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
- Other duties as required or assigned.
- Send monthly Statements – Payment due and past due accounts
QUALIFICATIONS
- High School diploma or equivalent. Associates preferred.
- Six months high school or college coursework in accounting.
- One-year experience om office environment processing, recording, or compiling accounting, bookkeeping, or cashiering transactions.
- Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.
- Proficient in Microsoft Office and Google Chrome
KNOWLEDGE, SKILLS AND ABILITIES
- Communication Skills
- Detail Oriented
- Time-Management Skills
- Organizational Skills
- Team-oriented
- Catchability: Being receptive to feedback, willing to learn, embracing continuous improvement
- Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
- Ability to interact with staff and external relationships in a professional manner, including a demonstrated commitment to customer service.
PHYSICAL DEMANDS
Nature of work requires an ability to operate standard business equipment. Siting for a long period of time; up to 8 hours of computer and/or phone work daily.
WORKING CONDITIONS
Majority of work is performed in a general office environment.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.
Other details
- Pay Type Hourly
- Boulder, CO, USA