Senior Service Technician

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Senior Service Technician reports to the Service Manager.
• Located in Lewisville, TX
• Full-Time
• Remote

The Senior Service Technician plays a crucial role in troubleshooting, repairing, and maintaining both Company-owned and customer foodservice equipment. With a focus on safety and adherence to maintenance systems and processes, the Lead Service Technician is the go-to expert in refrigeration, providing guidance and support to technicians at all levels. They are instrumental in ensuring the achievement of the Company's business goals by minimizing downtime and maximizing equipment efficiency.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Mentorship and Training:

• Mentor, coach, and train technicians at all levels, sharing expertise and best practices.

Maintenance and Troubleshooting:

• Perform routine maintenance on equipment and possess the ability to troubleshoot systems or equipment issues efficiently.
• Proactively replace worn components to prevent mechanical breakdowns, minimizing downtime.

Call-Back Management:

• Maintain a call-back percentage of less than 2% by ensuring the quality and accuracy of repairs.

Safety Compliance:

• Regularly survey safety devices and equipment, adhering to safety regulations and standards.

Recommendations and Reporting:

• Make recommendations to management for improved procedures and updates on the status of work orders.

Workspace Management:

• Keep equipment, tools, and work areas clean and safe, ensuring compliance with safety regulations.
• Conduct periodic inventory of parts, materials, and components with a variance of 2% or less.

Technical Documentation:

• Read and interpret equipment manuals and work orders to perform required maintenance and service.

• Compliance:

• Comply with safety regulations and standards at all times.

COMPETENCIES:

• Ability to motivate team members and provide guidance in a fast-paced environment.
• Capable of making sound decisions based on policies and common sense with minimal guidance.
• Highly motivated and able to work independently to achieve objectives.
• Ability to effectively communicate and follow verbal and written instructions.
• Skilled in multitasking, organizing, and prioritizing work to meet deadlines.
• Ability to work flexible shifts and adapt to changing work schedules as needed.
• Willingness to travel constantly (80% of the time) and beyond when necessary to support service operations.

QUALIFICATIONS & EXPERIENCE:

• High School diploma or GED, or equivalent military or practical experience.
• 3 – 4 years of experience in refrigeration service.
• Previous supervisory experience preferred.
• In-depth knowledge of basic, intermediate, and expert service and repair procedures.
• Proficiency in operating hand and power tools.
• Advanced computer skills to support documentation and reporting processes.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.
 

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc.  Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
 

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.