IT Service Desk Analyst

The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.

The Tennessee Titans are seeking a forward-thinking, dynamic and hardworking individual to join our Technology and Innovation team. The IT Service Desk Analyst will oversee the installation and maintenance of computer hardware and software within the organization.

Responsibilities:

• Serve as a point of contact for end users needing technical assistance at Ascension Saint Thomas Sports Park, Nissan Stadium, and other Titans’ facilities
• Provide troubleshooting through diagnostic techniques
• Support internal computer systems consisting of Windows 11 and Mac operating systems
• Install, configure, and repair computer systems and applications within the organization
• Integral part of the onboarding process including creating users and managing directory groups

Qualifications:

• 2+ years of relevant experience preferred
• Bachelor’s degree in computer science or equivalent
• Experience with the following operating systems; Windows 11, Mac OS, Windows Server 2019, Windows Server 2022
• LAN and WiFi knowledge with experience of TCP / IP protocols
• Experience with Active Directory and User Management
• Mobile Device Management
• Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
• Knowledge of multifactor authentication products (Okta, Duo, etc.)
• Experience with Office 365 and Microsoft Exchange environments
• Outstanding organizational and time management skills
• Excellent communication skills
• Analytical thinker and problem solver with attention to detail

NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.