Director of Vendor Management - Claims (Worcester, MA Hybrid or REMOTE)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims Strategy and Performance Effectiveness team is currently seeking a Director of Vendor Management in our Worcester, MA offices in a hybrid work arrangement; remote work location will be considered for candidates with strong qualifications.   

This is a full time, exempt role.

POSITION OVERVIEW:

This is a great opportunity to join a newly formed organization in Claims and join hands with a team of dedicated and experienced P&C Claims professionals to drive the strategy of the Organization and improve the Performance Effectiveness across all Lines of Business.

This team leverages a diverse array of experiences and skills to support and enhance the broader claims organization, to uphold our commitment to policyholders while simultaneously increasing our overall effectiveness. 

IN THIS ROLE, YOU WILL:

• Build and maintain strong relationships with vendors to ensure high-quality service and support, acting as the primary point of contact between the company and its vendors.
• Manage vendor performance by identifying potential issues and implementing mitigation strategies, conducting regular vendor reviews and assessments.
• Collaborate with internal departments to understand their vendor needs, create standards and policies to ensure proper utilization, and ensure alignment with business goals.
• Coordinate with The Hanover Procurement organization to negotiate favorable pricing and terms, monitor expenses, and identify opportunities for cost savings.
• Work in coordination with Procurement on vendor contracts, ensuring compliance with The Hanover’s Procurement and Third-Party Risk Management (TPRM) policies.
• Develop, implement, and maintain governance frameworks to manage vendor relationships effectively, ensuring compliance with legal, regulatory, and company-specific requirements.
• Prepare and present reports on vendor performance and cost savings to senior management, utilizing data analysis to make informed decisions.

WHAT YOU NEED TO APPLY:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience as a Vendor Manager or in a similar role, with 7+ years of experience preferred.
• Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US Citizen or Greencard holder)
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Ability to work collaboratively with cross-functional teams.
• Experience with supplier risk management and compliance concepts.
• Experience with contract management and supplier performance metrics.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.