VP and Chief Compliance Officer (HYBRID)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Office of General Council is seeking a VP, Chief Compliance Officer in our Worcester, MA office in a hybrid work arrangement. 

POSITION OVERVIEW: 

The Chief Compliance Officer (CCO) is a member of Hanover’s senior leadership team reporting directly to the Chief Legal Officer. The CCO has principal authority and responsibility for the development, implementation, oversight, and evaluation of all aspects of The Hanover Insurance Group’s (THG) Property and Casualty Compliance Program. She/he will lead the enterprise in establishing and managing a corporate compliance philosophy and culture that is aligned with business strategy and ensures the upholding of high ethical standards and operation by all applicable laws and regulations.

This individual is directly responsible for providing senior leadership and business guidance for THG's regulatory compliance within US jurisdictions for all P&C operations associated with THG’s product offerings (Personal, Commercial and Specialty), as well as related operations (e.g., claims, underwriting operations). She/he acts as Company representative with external regulatory agencies regarding market conduct and other regulatory compliance matters. This individual will provide broad perspective on compliance matters and lead the Compliance staff and resources.

This is a full, exempt position.

IN THIS ROLE, YOU WILL:

• This individual plays a crucial role in the development, maintenance and oversight of an effective compliance program that prevents, detects, and corrects areas of potential noncompliance.
• Provide the leadership critical to the enhancement of a solid Compliance infrastructure, including the systems, processes, and vision to develop assurances that businesses are operating within complex regulatory requirements.
• Lead a team of high performing, engaged compliance professionals with a focus on sustaining an environment of professional development, continuous improvement and a growth mindset.
• Oversee core regulatory compliance functions including risk assessment, new law monitoring/implementation, issue tracking, regulatory assessment testing, business unit self-testing program and the development and administration of compliance training. Responsible for the Company’s Code of Conduct, complaint response program as well as sharing key insights and trends with business partners to improve internal processes. Provide support for product rate, rule and form filings and related business initiatives.
• Maintain effective relationships with state market conduct regulators, provide oversight of market conduct exams and inquiries, corrective action plans, accurate and timely data call submissions and market conduct annual statement (MCAS) filings.
• Administer all facets of the Company’s OFAC program.  Assist the Company’s Chief Privacy Officer with privacy related inquiries and initiatives.  In partnership with OGC/HR, ownership of the Code of Conduct with responsibility for engaging key stakeholders for annual review, administration/tracking of training completion, preparation of reporting for relevant board committees.
• Proactive awareness of the changing compliance and regulatory environment and ensure partners are properly informed of issues impacting their business area. Collaborate cross-functionally to identify solutions to support compliance.
• Partner with other risk functions within the company including the Internal Audit General Auditor and the Chief Risk Officer to coordinate efforts to identify and assess risks and controls and monitor corrective action at the enterprise level.
• Regularly report on the progress of compliance efforts to keep senior leadership and the Audit Committee informed. Focus on delivering interactive business reporting dashboards.
• Represent Compliance on enterprise-level committees including Information Technology & Security; Enterprise Policy Council; Privacy Steering Committee and Enterprise Risk Management Group.
• Role-model and support a company culture of compliance through regular interactions across the enterprise.  Sponsorship of annual Compliance Week events to raise awareness and celebrate THG’s culture. 

WHAT YOU NEED TO APPLY:

• A minimum of ten years of experience as a compliance professional in a leadership capacity or related experience at a P&C insurance company
• P&C business (Claims, Underwriting, Operations, Product) and public company experience is a plus
• Bachelor’s degree; MBA or JD is a plus.  CPCU, Certified Compliance & Ethics Professional (CCEP), Market Conduct Manager (MCM) designations are a plus.
• Direct experience interacting with applicable regulators with a demonstrated knowledge of the P&C regulatory landscape.
• Ability to accurately assess risk and take a balanced approach between the needs of the business and the organizational philosophy.
• Demonstrated ability to lead and inspire a diverse team of Compliance professionals.
• Very strong analytical capabilities and skills in understanding “root causes” of compliance deficiencies and effectiveness of controls. Understanding and curiosity regarding the implementation of data analytics tools to enhance program effectiveness and efficiencies.
• Brings a strong executive presence and inspires trust and confidence with senior leaders and the Board of Directors
• Ability to build relationships with key constituents across the enterprise.
• Has a track record of being an inspiring leader with an inclusive approach who has built followership at all levels across an organization.
• Creative, flexible and positive mindset, with the ability to effectively lead and drive organizational impact
• Highly motivated, self-directed and have the ability and desire to have real impact on the organization.
• Maintains a calm demeanor through stressful situations – brings a balanced/even keeled approach to their everyday work.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.