HR Associate

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

POSITION OVERVIEW:

Under guidance of manager and other HR functional experts is responsible for processing and resolving standard and less complex employee & manager inquiries on a wide variety of HR policies and programs. Implement and execute day to day HR programs, policies and practices. Requires knowledge of a wide range of HR functions. This position is expected to apply the standard procedures in resolving inquiries and is expected to escalate complex issues within the HR function for resolution. This position is expected to help other team members, as time allows. Draws on competencies and policies to quickly resolve customer issues. This position uses the center’s tools and systems to appropriately handle the nature of the inquiry. 

IN THIS ROLE, YOU WILL:

• Responsible for standard and less complex employee and manager inquires and requests and communicates resolutions and updates cases using case management tools 
• Provide accurate, consistent and timely responses to HR process, system, and policy requests which are considered to be routine requests and require limited research 
• Make any required customer follow-up calls and conducts additional research as necessary
• Identifies and resolves the customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties 
• Refers complex cases requiring interpretation to appropriate Sr. Associate, Advisor or, if necessary, Sr. Consultant or COE representative 
• Escalation to and partnership with HR Advisors and SME’s on complex issues Self Reliance Management 
• Utilizes and with guidance from Sr. Associates updates knowledge base tools to provide consistent answers to customers 
• Assist Sr. Associates & HR Technology Specialists to update and maintain knowledge-based FAQ’s, solutions, and troubleshooting guides HR COE & Program Management Support 
• Assist Sr. Associates & HR program manager in the areas of Relocation, Leave Management, Immigration & Severance processing 
• Research, source and screen candidates for high volume lower complexity business unit positions 
• Responsible for enterprise day one & the new hire onboarding program 
• Acts as a liaison for First Contact with the technology specialists, program manager and/or COE’s leads as applicable. 

WHAT YOU NEED TO APPLY:

• Bachelor’s degree preferred 
• Under guidance/supervision from more experienced colleagues and manager 
• A minimum 1-3 years of related experience in similar role or customer service role 
• Ability to communicate effectively both orally and in writing 
• Strong organizational skills; attention to detail 
• Strong computer skills in order to operate effectively with company systems and programs; strong working knowledge of Microsoft Suite 
• Excellent time management and customer service skills 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.