Risk Solutions - AVP Technical Solutions

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Risk Solutions team is currently seeking an AVP of Technical Solutions to join our growing team in Worcester, MA. This is a full time, exempt role.

POSITION OVERVIEW:

This position is a member of the Risk Solutions senior leadership team reporting to VP of Risk Solutions and Premium Audit.  The AVP of Technical Solutions is responsible overseeing strategic development and implementation of Risk Solutions plans to address industry and line of business new business and profit goals.  This is achieved through direct partnership with business unit leadership and leading a team of technical staff.

Responsibilities/Essential Functions:

• Partnership with senior business unit leadership to assist in development and implementation of the risk solutions strategy related to the survey and service approach.
• Driving generation and implementation of innovation solutions related to tech enabled risk mitigation. This includes ownership of the product life cycle from proof of concept, pilot to implementation. Solutions include management of the aerial imagery/drone program, IOT and Artificial Intelligence enhanced solutions.
• Oversee development, ownership and maintenance of Risk Solutions internal staff resources that include content management system for training modules and technical reference materials.
• Oversee development and maintenance of Risk Solutions external resources (agent and customer) that includes ownership of the Risk Solutions website, on-line tools and 3rd party partners.
• Assists with the development and maintenance of the risk solutions department best practices.
• Participate in strategic workforce planning and oversee various staff certification programs.
• Participate in operational reviews and contribute to ongoing process improvement.
• Own technical specialist process which includes specialist program framework and field execution strategy for completion of complex account surveys, referrals, training, and quality reviews.
• Oversee initiatives related to new business growth and profit improvement.

Collaboration & Communication:

• Leads through empowerment of their technical team to generate strategic initiatives. 
• Collaboration with Business Unit Leadership in Commercial, Specialty and Personal lines, Corporate Line of Business Underwriting, in development of business unit strategy.
• Partnership with claim, data and analytics, legal, reinsurance, information technology for mutual support and guidance.
• Collaboration with the Field Operations Leaders to ensure RS field staff possess technical skillset necessary for risk assessment and service.
• Partnership with the marketing department in development and implementation of industry specific marketing campaigns.

WHAT YOU NEED TO APPLY:

• Ten plus years Underwriting/Loss Control experience with a national insurance carrier.
• Five plus years’ experience in a management/leadership role.
• Superior analytical & problem-solving skills.
• Aptitude for numerical and/or financial evaluation of business performance.
• Ability to work in a dynamic environment on multiple projects, tasks or assignments.
• Results oriented.
• Superior communication skills, both oral & written.
• Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction.
• Ability to deal confidently with all levels of the organization, including senior executives in Home Office, field managers and field underwriter.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment
• Ability to work in a fast-paced environment
• Ability to travel as necessary
• Ability to sit and/or stand for extended periods

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.