Regional Liability Adjuster- Major Case Unit

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our claims department is seeking a Regional Liability Adjuster-Specialty Claims to join our growing team! This position can be located anywhere within the US and offers a fully remote work opportunity.

POSITION OVERVIEW:

Fully responsible for the direct investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and often providing a high level of technical expertise to many professionals throughout the country. Geographic handling is nationwide and claims will include but will not be limited to commercial auto, general liability (including bodily injury/property damage/personal and advertising injury), product liability, and liquor liability. May also work indirectly with various TPA (third party administrators) as needs arise. This is a full-time, exempt role.

IN THIS ROLE, YOU WILL:

• Meets with clients and claims professionals to resolve cases in the most cost-effective manner.
• Conducts pre-trial discovery and investigations, mediations, arbitrations, or any other legal activity required.
• May independently conduct trials.
• Advises claim professionals on the evaluation of legal files.
• Provides legal advice to clients and other claim professionals as needed. Negotiates settlements as directed.
• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• Possesses a high and extensive level of technical knowledge and skills including product and industry.
• Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
• Maintain a high level of communication with leadership.
• Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
• May co-adjust cases to facilitate learning and to impact file.
• Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower-level associates. May have regional, zone or companywide scope.

WHAT YOU NEED TO APPLY:

• 8+ years professional experience. Insurance designations preferred (i.e. CPCU, AIC, etc…)
• Bachelor’s degree or equivalent experience. Higher level degree may be desired.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Makes decisions in an informed, confident and timely manner.
• Maintains constructive working relationships despite differing perspectives.
• Strong organizational and time management skills.
• Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
• Understanding of applicable statutes, regulations and case law.
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Operates with latitude for un-reviewed action or decision.
• Computer experience (MS Office, excels, word, etc.).
• Proficient using Claims systems (i.e. CSS, PMS, etc.).

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.