Digital Product Owner (REMOTE OR MA BASED)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Digital Technology Team is seeking a Digital Experience Product Owner to join our growing team in our Worcester, MA Corporate Headquarters or remote work arrangement.  

POSITION SUMMARY:

We are hiring a Digital Product Owner, focused on the Customer and Agent Digital Experience to be part of our Digital Transformation team. Our digital team is focused on driving the digital transformation for the enterprise at The Hanover.

We are looking for a strategic thinker that can create a holistic vision for digital experiences across the customer and agent life cycle as well as someone who can drive on the delivery road map of initiatives.

This is a Full-time, Exempt role. 

IN THIS ROLE, YOU WILL: 

• Product Strategy & Roadmap:  Define and execute a strategic roadmap for the digital customer and agent portals as well as surrounding digital experiences, balancing company goals with customer/agent needs. 
• User Research & Customer Insights:  Conduct user research to understand end-user requirements, pain points, and usage patterns; leverage insights to shape product roadmap
• Feature Prioritization:  Prioritize the backlog through close partnership with key stakeholders, making trade-off decisions to maximize value and align with key business objectives.
• Cross-Functional Collaboration:  Work closely with User Experience team, Architecture teams, and key stakeholders to ensure smooth product delivery from concept to delivery.
• Agile Product Management:  Serve as the Product Owner in agile ceremonies including sprint planning, reviews, retrospectives, ensuring clear communication of requirements.
• Data Analytics & KPI Management:  Track and report on key performance indicators for the portal, using data analytics to make informed decisions on feature improvements.
• Customer Support & Issue Resolution:  Address issues related to the product, collaborating with the support team to improve user satisfaction.
• Compliance & Security:  Ensure our portals meet regulatory, security, and privacy requirements, collaborating with legal and security teams as needed. 

WHAT YOU NEED TO APPLY: 

• Bachelor’s degree
• 5+ years of relevant experience, ideally with customer or agent portal product management
• Strong analytical skills (ex: Power BI) to make data-driven decisions
• Strong understanding and experience with agile delivery methodologies and building product vision/roadmaps
• Strong written and verbal communication skills, with the ability to influence stakeholders at all levels of the organization
• Familiar with web and mobile technologies, API integrations, and UX best practices
• P&C knowledge strongly preferred

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.