Claims - Manager Data and Analysis

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims team is currently seeking a Manager of Data and Analytics in our Worcester, MA location or remote work location for candidates with strong qualifications. This is a full time, exempt role.

POSITION OVERVIEW:

The Manager, Data and Analytics will use claims data to provide insight into business performance. Analysis will span multiple business segments and may span multiple lines of business across the company. Responsibilities include analyzing variances in performance compared to plan, identifying and communicating potential areas for improvement within Claims or other functions, and building out new analytic capabilities in order to provide quicker and more comprehensive insights. The Manager, Data and Analytics may be responsible for managing one or more analysts.

IN THIS ROLE, YOU WILL:

•    Diagnose claim-related drivers of the company’s financial results, and any underlying trends that may be impacting them (including both internal and external changes impacting frequency and severity).
•    Analyze claims data and effectively communicate conclusions in writing and verbally to internal partners (claims, actuarial, finance, state management, underwriting, etc.) 
•    Perform liaison function between claims and other functions at the company.  Participate in meetings and provide consulting with internal and external customers to discuss results of analysis.
•    Leverage industry knowledge, understanding of current business and economic trends, and internal data expertise to provide solutions to complex business questions.
•    Lead the development or enhancement of reporting and tools for multiple lines of business.  Where appropriate, provide automated and process solutions to remedy operational inefficiencies.
•    Respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate; delegate or execute as necessary.
•    May perform cost-benefit analyses on potential initiatives and assist in development of key performance indicators for new initiatives and communication of those results.
•    Adhere to governance practices that ensure data integrity and accuracy of all data utilized.
•    Provide coaching to team on standard practices and development of problem-solving techniques. Perform review of team work output.

WHAT YOU NEED TO APPLY:

•    Bachelor’s Degree or higher in a relevant technical field (math, finance, actuarial science, or analytics preferred).
•    5-7+ years of related analytical and property & casualty industry experience (e.g. actuarial, business analytics, or finance).
•    Expert knowledge of Excel and intermediate knowledge of SQL. 
•    Demonstrates strong verbal and written communication skills, including data visualization. Ability to synthesize information into storylines, themes, and insights and concisely present and communicate complex information to a variety of audiences to inform discussions and decision making.
•    Strong organization, project, and time management skills; ability to multi-task and meet all deadlines with quality product.

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

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