Facilities Engineer

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Facilities Department is currently seeking a 3rd Shift Facilities Engineer to join our growing team in our Worcester, MA office. This is a full time, non exempt role.

POSITION OVERVIEW: 

This is a highly visible position and strong customer service and interpersonal skills are essential. The Facilities Engineer has a strong focus on maintaining, troubleshooting and repairing facility equipment on all systems. This position is expected to demonstrate technical expertise in a specified trade and be multi-skilled in other areas (e.g. pipe fitting/plumbing, electrical). The Facilities Engineer will have some advanced training and be working towards appropriate licensure for their specified trade. The Facilities Engineer is classified as essential personnel and, as such, is required to work with minimal amount of absences and during all site closures as required except in the event of a major disaster when access to the facilities is prohibited by governmental emergency personnel. The individual in this role must be available for call-in work and to perform other duties as required. 

IN THIS ROLE, YOU WILL:

• Proficient in the operation of all types of hand and power tools and equipment.
• Ensures all work orders are completed on and closed with all appropriate documentation within the time constraints of the request.
• Routine daily checks of equipment. 
• Perform in-depth and detailed maintenance work including installing, operating, and maintaining all equipment and components that support the facility. These include HVAC systems, building management systems, chillers, boilers, emergency generators and compressed air systems.
• Performs preventive maintenance on all base building and critical system equipment such as: assembling all tools, supplies and instruments necessary to complete the job, performing work with a minimum amount disruption, conducting immediate cleanup of work area, completing the preventive task sheet, returning tools to workshop, and unused supplies to store room, reporting any equipment problems, impending supply or material shortages.
• Read and interpret equipment manuals and work orders to perform required maintenance and service.
• Detect faulty operations and/or defective equipment and repairs or report those and any unusual situations to proper supervision.
• May adjust functional parts of mechanical devices as necessary. May assemble and install mechanical and electromechanical equipment and systems.
• May troubleshoot and repair equipment and systems requiring the isolation of the malfunction, disassembly of equipment and repair/replacement of bearings, power transfer apparatus, structural components and the like.
• Complies with all applicable local, state and national codes.
• Responsible for overseeing the activities of contractors operating within the buildings and coordinate services with outside vendors and contractors.
• Oversees some critical equipment such as fire/life safety alarm and suppression systems, elevator preventive and corrective maintenance etc.

WHAT YOU NEED TO APPLY:

• Has prior safety training such as NFPA 70e and OSHA10
• Education - Minimum of a high school diploma. College/Technical Degree preferred
• Massachusetts driver’s license
• Satisfies apprenticeship requirements or greater
• Knowledge and understanding of applicable local, state and national codes
• Ability to follow and understand construction drawings and diagrams
• Typically has 4-9 years of related experience.
• Has completed or is completing licensure in specific trade (e.g. journeyman) and / or taken relevant training
• Applies advanced skills in area of specialization
• May adapt procedures, processes and techniques to accomplish the requirements of the position
• Duties and tasks are varied and moderately complex
• Resolves most questions and problems, and refers only the most complex issues to higher levels
• Works under minimal supervision
• May periodically assist in orienting, training, assigning and checking the work of less experienced employees

Physical Demands and Work Environment: 

• Work hours may include days and evenings on weekdays and weekends
• Ability to stand or walk for prolonged periods of time
• Ability to lift and carry heavy objects (up to 100lbs) 25-50% of time.
• Ability to climb and work on ladders and scaffolds
• Physical stamina and endurance.
• Manual dexterity Ability to operate a motor vehicle.
• Ability to work cooperatively.
• Ability to repeatedly bend, twist, stoop, kneel, crawl, squat ETC. for extended periods of time (25%-75% of time).
• Ability to climb to heights (e.g. ladder) and maintain balance for extended periods while performing work tasks.
• Ability to operate hand and power tools.
• Ability to report to work in adverse weather conditions.
• Ability to perform work tasks in adverse weather conditions.
• Ability to perform work tasks in a loud/noisy work environment.
• May be exposed to a variety of chemicals.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

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