Lead Electronic Health Record Specialist

About The Centers  

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. Our integrated model coordinates health and wellness services including primary care, behavioral health care, addiction services, HIV treatment, in-house pharmacies, and dental; along with family support programs including early childhood development, career training, and job placement. The organization is one of the oldest and largest nonprofit organizations in Northeast Ohio, serving more than 15,000 people annually in our community.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff. We support our staff’s financial well-being by providing employer paid long-term disability, a very competitive defined contribution towards retirement and access to a financial advisor when you need it. We have nutrition and fitness coaches available for consultation. We also have a generous time off program as well as other benefits we can share with you based on your individual interests.

About the Role

Job Summary: The Lead Electronic Health Records (EHR) Specialist is a liaison between the Clinical leadership team and the EHR team. This role is responsible for managing workflows and developing training materials for electronic health records. The EHR Lead provides project management, and coordinates the tasks, of the EHR specialists, including status reporting related to training efforts.

Essential Job Duties & Responsibilities

• Manages assigned Program projects from initiation to completion.
• Provides role-based training for new hires, within thirty days, and other staff who will use the EHR.
• Coordinates implementation and role-specific training of new functionality, upgrades, and EHR-related clinical and administrative processes as appropriate for increasing staff skills.
• Helps develop documentation templates and other training content, in cooperation with key clinical leaders through workflow analysis and use of technical tools.
• Responsible for testing and communicating updates and enhancements to the EHR system. Develops and documents new workflows, prepares training materials, and participates in special projects as assigned by Program leadership.
• Updates and maintains accuracy of EHR training manual as clinical processes and system features change.
• Seeks support from EHR staff members and/or other experts to ensure smooth implementation of processes and addresses issues of concern.
• Functions as a resource/point of contact for escalated issues.
• Provides timely, appropriate communication on training and project status.
• Executes departmental and organizational projects to:
• Review and provide input
• Develop timelines,
• Implement, evaluate, troubleshoot, support, and educate end-users and customers.
• Provides role-based access to the EHR and other clinical systems as needed for new hires and transfers.
• Facilitates the addition of new services or departments, workstations, printers, scanners and other items that require updates to the EHR settings for The Centers.
• Attends appropriate vendor training and demonstrate competency (for example, the OCHIN Site Specialist Training) for EHR support staff.
• Manages EHR-related change control as appropriate for system enhancements, technology changes and fixes.
• Evaluates EHR options to address clinical and practice management issues.
• Helps develop and maintain relationships with OCHIN (and other vendors as appropriate) to bring in both resources and knowledge to meet the needs of the Centers.
• Responds to internal Help Desk tickets, following through to an adequate resolution of a problem.
• Builds and maintains partnership with IT and OCHIN to troubleshoot technical issues that arise

Job Qualifications

• Bachelor’s degree in health information, healthcare management, business administration, or related field preferred.
• Epic Certification preferred, within 12 months of hire must obtain Epic Certification.
• Registered Health Information Administrator (RHIA) certification preferred
• 3-5 years’ experience as a technical or clinical analyst working in clinical information systems / EHRs.
• Prior EHR training experience required..
• Proficient with Outlook, Word, Excel, and PowerPoint.
• Must be familiar with HIPAA Privacy and Security information system standards.
• Must have familiarity and experience with IT change control processes.
• Must be familiar with physical or mental health services and operations.

• Ability to travel during the workday between sites as required

Core Competencies

• Values Diversity: Collaborates with and involves others, demonstrating a respect for divergent viewpoints; interacts well with diverse people and groups, thereby contributing to an environment that is equitable, inclusive, and cooperative. An awareness of and sensitivity to the cultural diversity of the population served.
• Commitment to Continuous Improvement and Accountability: Understands both the rules and how to manage the exceptions to create a strong, high-quality employee experience; sets high standards and strives for continuous improvement; regularly asks for feedback regarding the quality of service; takes action to correct mistakes as they become evident; and, works with team to ensure the same
• Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward and across the organization by actively listening and encouraging the open expression of ideas and opinions. Presents in a confident, clear, and enthusiastic manner when addressing people in a large or small group. Demonstrates a sound knowledge of the subject matter.
• Organization: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Organizes information and data to identify/explain trends, problems, and their causes.
• Fostering Teamwork: Ability and desire to work cooperatively with others on a team, but also demonstrate interest, skill, and success in getting groups to learn to work together. Develops effective relationships with stakeholders; creates a sense of team spirit by being cooperative, respectful, and supportive towards individuals and groups.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.