Workforce Instructor - El Barrio

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

· Choice of medical and dental plans · Health Savings Account · Flexible Spending Account for Health and Dependent Care · Vision · Support for continuing education and credential renewal · Life Insurance · Retirement Savings (401k) with a company contribution · Mental Health Support · Employee Assistance Program · Calm Subscription · Short and Long term Disability

Job Summary 

Responsible for leading workshops, career tracks, and certifications tracks to enrolled job seekers within the El Barrio program. Additionally, provides staff orientation and continued professional development. Performs various administrative duties aligned with the role. Responsible for staying abreast of industry changes and effectively incorporate into the delivery of the curriculum. Influences team processes through collaboration towards process improvement.  

Duties & Responsibilities

• Through the use of developed instructional curriculum, uses El Barrio’s workforce competency standards in the creation of lesson plans and supplemental materials.  

• Encourage professional growth and facilitate organized, individual and/or group learning opportunities for team members. With guidance from manager, participates in goal and plan setting and evaluation for team members continued development. Awareness of self-development needs and continued professional development.  

• Perform variety of tasks in multiple applications to ensure proper scheduling, enrollments, and building Instructor led Trainings for delivery of assigned training program.  

• Ensures accurate attendance and progress notes are reported and updated after each session completed in appropriate database. Works with the CRM Administrator with any performance and program outcomes of job seekers.  

• Actively working towards accomplishing and meeting program goals as outlined within contracts, while keeping the job seeker at the front of mind. Outcomes may include but not limited to, training completion and certification obtainment, and engagement levels. 

• Stays abreast of all industry trainings to remain a subject expert by Identify curricular resources and engaging training materials, facilitator guides and related supporting tools that could aid in the update or creation of new instructional materials.

• Coordinate Career Coach’s and external partners schedules with leading and assisting in workshop delivery. Develop a monthly schedule to ensure the Coach is aware of the time and schedule in advance.  Responsible for instructing and supporting Coaches with materials for all workshops, in advance.  Ensures adequate or alternative coverage for all scheduled sessions. 

Qualifications

• High School Diploma or equivalent with 2 years of experience in workforce required. 

• Bachelor’s degree in Education, Adult Learning & Development, or related field preferred. 

• Minimum 2 years relevant exposure to or experience with instruction and delivery of adult learners. 

• Must have demonstrated experience working with electronic platforms (i.e., Microsoft software, internet, databases, and virtual learning platforms). 

• Requires travel to other facilities and meetings. 

• Must have a valid Driver's License and able to safely operate a company vehicle 

• Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.  

• Bilingual in oral and written English, Spanish a plus

• Healthcare and Peer Track
  • Minimum 1 year experience working in a pharmacy preferred.
  • Gain Pharmacy Trainee license in 6 months
  • Minimum 1 year with direct patient interaction in a medical or behavioral health setting
  • Epic experience a plus

Core Competencies

• Customer Service: works with internal and external customers to understand needs in order to meet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintaining positive relationships while accomplishing objectives; demonstrates emotional intelligence with an ability to balance an empathy forward response.

• Problem Solving: recognizes opportunities to act accordingly; responds with action rather than waiting for direction; maintain a level-headed approach in demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks.

• Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success.

• Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.

• Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.

• Learning Agility: willingness and desire to absorb new information readily and to put it into practice effectively; avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different concepts. Seeks feedback to improve learning.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.