Resilience Counselor

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits for our staff is important to us. Just as important is our staff’s well-being. That’s why we offer several choices from medical to dental to vision plans to meet the different needs of our staff.

Choice of medical and dental plans, Health Savings Account , Flexible Spending Account for Health and Dependent Care , Vision , Support for continuing education and credential renewal , Life Insurance, Retirement Savings (401k) with a company contribution , Mental Health Support, Employee Assistance Program , Calm Subscription, Short- and Long-term Disability.

Job Summary: The Resiliency Counselor provides support and guidance to employees of the youth residential services Hope Campus through the delivery of non-medical assessment, consultation, education and triage services.  Provides clinical expertise in order to restore employees  with diminished performance to healthy functioning.  

Essential Job Duties & Responsibilities 

• Provides employee and management consultation related to specific personal problems and workplace/management problems and concerns.
• Provides crisis assessment and intervention, referrals to EAP, staff webinars, critical incident response and health and wellness trainings as needed.
• Completes timely clinical and administrative documentation and required forms in a clear and concise manner. 
• Manages caseload and other tasks to meet both qualitative and quantitative performance expectations. 
• Provides information and referral to community resources as appropriate. 
• Participates in activities as requested that help improve employee(s) performance, excellence and culture. 
• Supports team members and participates in team activities, including trainings, to assist in building a high-performance team. 
• Assuming responsibility for identifying individual and/or team’s operational challenges and/or inefficiencies and recommending possible continuous improvement plans to support department and company mission.  
• Create an open and inviting environment, reflecting diverse life experiences, free of judgment. 
• Develops workshops on wellness, positive coping skills, and resiliency for employees.   
• Collaborate with the leadership team to create groups and opportunities for employees to maintain workplace resilience and increase mental and emotional fitness. 
• Assess employee morale and give recommendations to leadership to improve morale. 

Other Job Duties & Responsibilities 

• Other duties as assigned. 

Knowledge, Skill and Abilities 

• Demonstrates flexibility in areas such as job duties and schedule to aid in better serving its members and help Cleveland Christian Home achieve its business and operational goals. 
• Analyzes and presents issues in a clear, concise, persuasive manner, both verbally and in writing.  
• Develops effective working relationships with peers within and across organizational lines.  
• Takes responsibility for own development and stays current on skills and techniques needed to perform job. 
• Expresses thoughts clearly, concisely, and effectively both verbally and in writing.    
• Able to assist others through emotional or tense situations, develop and define solutions that others can endorse. 
• Values all people for their unique talents and divergent viewpoints. Actively encourages practices that support diversity, inclusion, and cultural competence. 
• Able to perceive, interpret, demonstrate, control, evaluate, and use emotions to communicate with and relate to others effectively and constructively. 
• Demonstrated organizational skills 
• Ability to respect and embrace the unique perspectives and experiences of others 

Job Qualifications  

• MFT, LISW or LPCC in Ohio in good standing 
• Experience working in a clinical setting with those experiencing illness, trauma, and disability 

Salary

• $60,000-$75,000

Supervisory 

This position does not provide supervisory support to employees. 

Physical Demands/Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events.