About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

Job Summary

The Wellness & Welcome Center Director is responsible for overseeing the clinical and operational aspects of the Welcome center, as well as managing the staff. This role provides leadership on a day-to-day basis and works collaboratively with various departments and staff levels within the organization. The Director provides guidance and direction to the team, and fosters teamwork to achieve goals.

The Wellness/Welcome Director will work closely with the Vice President and Director of Residential Services at CCH to oversee the daily operations at the Wellness Center. The Director will collaborate with DCFS, ensure utilization, outcome, and client satisfaction reports are completed and reported, lead improvement efforts, and supervise Center staff.

Essential Job Duties & Responsibilities

• Ensures all professional, clinical, and ethical standards are met through leadership and program coordination.

• Leads recruitment and retention efforts for program staff and creates and facilitates a strong onboarding experience for new hires.
• Works to create a positive work environment serving a high-stress need, with a focus on employee retention and growth.

• Supervise staff to ensure timely service delivery
• Ensures effective performance for direct service staff including timely and accurate documentation and record-keeping by monitoring and analyzing system database and records.
• Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.
• Continually assessing and recommending changes to program policies and procedures to best meet the program’s objectives.

• Collaborates with the Program Vice President and Director of Residential Services to monitor and report program outcomes.
• Assist management with developing and recommending new or revised program goals and objectives.
• Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote client success.
• Ensures services are carried out by established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation.
• Documents and provides performance feedback to staff regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time.
• Initiates and maintains relationships, in coordination with other staff, Division of Children and Family Services (DCFS), Juvenile Court, MHDD, other human services agencies, and informal community resources (e.g. families, hospitals, schools, etc.
• Ensuring that evidence-based practices/best practice models are implemented, including Therapeutic Crisis Intervention (TCI), Motivational Interviewing, Trauma Informed Care, and Harm Reduction throughout the site.
• Manages crisis situations in therapeutic manner.
• Using the Situational Leadership model empowers employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Manages community outreach activities for the assigned site including coordination and collaboration with other community groups.

• Appropriately communicates organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
• Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.

Other Job Duties & Responsibilities

• Participate in various standing, functional, and assigned committee groups.
• Assume supervisory functions in the temporary absence of other supervisors and managers
• Other duties as assigned.

Supervisory

This position supervises the Wellness & Welcome Center team within the Wellness Campus.

Core Competencies

• Analytical: uses logic and reasoning to break down and work through problems to arrive at desired outcomes; recognizes the fundamental elements of a situation; tests solutions based on what’s been learned; assess approaches to determine which work.
• Clinical Acumen: Developed knowledge of mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude
• Situational Leader: enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.
• Team Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members to attain an objective; encourages team members to use their talents and competencies to achieve the organization`s goals.
• Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Independent Judgement/Problem Solving: Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgment with general numbers and facts based on the organization`s performance as a whole. Collaboration: Demonstrated ability to work collaboratively with a variety of disciplines and levels of staff within an organization

Job Qualifications 

• Master’s degree in social work or a social service discipline.
•  Five years of mental health, chemical dependency, and/or social services work experience including
•  Demonstrated experience managing multiple teams, or equivalent combination of education and experience
• LISW or LPCC is licensed in the State of Ohio preferred.
• Demonstrated leadership of high-performing teams in a community behavioral health setting.
• Demonstrated knowledge of residential treatment.

Physical Demands/Work Environment

This job operates in a residential childcare environment, which includes crisis intervention, de-escalation, and, intervening physically in a manner that reduces the risk of harm to children and staff . While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, training, and other events. Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.