Manager, Residential Clinical Services

About The Centers   

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.   

Through affiliation with The Centers, The Cleveland Christian Home's residential treatment program provides a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect.  

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.  

Wellbeing and Benefits   

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.   

Job Summary                                                                                   

The Residential Clinical Services Manager is responsible for the administration, development, evaluation, and coordination of the clinical services within the Residential program.  This role ensures compliance with all regulatory requirements, laws, and standards, and the success and effectiveness of the division’s clinical services.  In this role, the individual should possess clinical and supervisory experience working with youth who have experienced human trafficking, youth that are involved with juvenile justice and have DD's/neurodivergent as well as youth that are multisystem involved with complex psychiatric and behavioral health challenges that have experienced acute psychiatric crises.

Salary

•  $85,000/annually 

Essential Job Duties & Responsibilities

• Responsible for supervising behavioral health services with an interdisciplinary team focused on providing residential treatment and clinical services for youth in the specialized units.
• Participates in the planning, development and implementation of agency and program policies and procedures ensuring compliance with federal, state, and local laws and regulations.
• Works in close cooperation with the residential and clinical leadership to oversee the clinical decision-making within the specialized residential programs and services.

• Works with staff to continually improve the quality of clinical services.

• Ensures the development of individualized, clinically sound treatment options for clients. Provides diagnostic assessment, counseling, clinical services and discharge planning to clients as needed.
• Plans, directs and coordinates clinical programs and staff; oversees clinical services, intake and clinical staff.
• Ensures effective performance for clinical services including timely and accurate documentation and record keeping by monitoring and analyzing system database and records and implementing corrective action as necessary.
• Provides clinical supervision and coordination of agency programs ensuring all professional, clinical, and ethical standards are adhered to.
• Maintains clinical services staff by recruiting, selecting, orienting, training, and coaching employees. Evaluates employee performance and monitors employees ensuring compliance with policies and procedures.
•  Ensures appropriate staff coverage, including on-call.
• Participates in the development and implementation of new programming and services to support short and long-term program goals and objectives and meet client needs by participating in various functional and management committee meetings and identifying industry trends and funding requirements.
•  Researches, develops, and prepares program curriculum and grants.
•  Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.
•  Represents the program and promotes the values of the agency by participating in community meetings, training seminars and joint-venture collaborations.
• Serves as a community resource for local agencies and others interested in program services. Interprets and represents assigned programs internally and externally.
• Promotes the established agency culture with clinical staff.
• Participates in internal and external agency meetings and provides clinical oversight and direction.
• Participates in providing emergency on-call clinical and consultative services 

Job Qualifications 

• A master’s degree in social work or counseling
• A minimum of five (5) years’ experience in providing mental health assessments, individual, family and group counseling, ideally with residential experience.
• Clinical and supervisory experienced working with youth who have experienced human trafficking, youth that are involved with juvenile justice and have DD's/neurodivergent as well as youth that are multisystem involved with complex psychiatric and behavioral health challenges that have experienced acute psychiatric crises.
• Demonstrated leadership of high-performing teams in residential or community health settings.
• Licensed by the State of Ohio as a Licensed Independent Social Worker- Supervisor (LISW-S) or a Licensed Professional Clinical Counselor-Supervisor (PCC-S).
• Must have and maintain a valid Ohio Driver's License, appropriate driving record, and appropriate insurance coverage at all times (as required by agency policy and/or insurance carriers).

Core Competencies

• Collaboration: Demonstrated ability to work collaboratively with a variety of disciplines and levels of staff within an organization and continuum of care.
• Communication: Must be able to communicate, logically, concisely, and effectively, both orally and in writing.
• Detail Oriented: Has a high level of need to understand how and why things go together; the ability to process detailed information effectively and consistently. Develops ideas thoroughly and meticulously into an effective plan of action. Understands and appropriately applies principles, procedures, requirements, regulations, and policies.
• Time Management: Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities.
• Stress Management: able to perform and make sound decisions under pressure and in adversity.
• Clinical Acumen: Developing knowledge of the mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong intervention. Keeps accurate and appropriate records/documentation.
• Residential Knowledge:  Understands the unique culture of residential settings; articulate the mission and vision of The Centers and Cleveland Christian Home; partner with residential leaders for culture change. 
• Situational Leader:  Enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization. 

Physical Demands/Work Environment

This job operates in a residential childcare environment, which includes crisis intervention, and de-escalation. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings, and other events.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.