Residential Unit Supervisor

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

Job Summary

The Shift Leader coordinates and supervises the program and staff of an assigned unit (i.e. T-Suites) within the residential program at the Cleveland Christian Home. Serves as a leader on assigned shift. Responsible for providing direction and coaching of other residential staff during assigned shift. Responsible for ensuring available coverage for assigned shift. Serves as liaison between Care Coordinator and other community agencies, ensuring children are connected to appropriate resources.

Job Qualifications

• A Bachelor’s degree;
•  A minimum of two (2) years’ experience in a residential/group home setting and
• A minimum of one (1) year supervisory experience; and/or
• An equivalent combination of education, training and experience.
• Must have and maintain a valid Ohio Driver's License, appropriate driving record and appropriate insurance License, Ohio Driver’s all times (as required by agency policy and/or insurance carriers)
• Successful completion of all required pre-hire tests and proof of current TB test upon hire.

 Essential Functions, Duties And Responsibilities:

• Coordinates and supervises the personnel and the program of an assigned residential treatment unit including:
  • Providing care, support, attention and a positive, therapeutic atmosphere to all children in the assigned unit
  •  Maintaining consistent, firm and fair relationships with all children
  • Serving as an appropriate, positive role-model.
  • Ensuing the management of the physical needs of the children including health, hygiene, and physical comfort (food/clothing/shelter)
•  Provides physical and emotional security for the children through intervention, correction and re-direction of negative behavior
• Ensures the whereabouts and activities of each assigned child at all times while on duty
• Coordinates the use of facilities and resources to provide structured group and support services to assigned clients
•  Implements goal-directed groups addressing, but not limited to:
  • Practical living skills
  • Social skills
  • Problem-solving skills
  • Anger-management and conflict resolution
  • Self-esteem building
• Prepares formal and informal reports on assigned children or program issues, as required
• Leads in the planning, supervision and provision of therapeutic and recreational activities.
• Transports children as necessary including, but not limited to medical appointments, activities, school
• Maintains current inventory and/or awareness of all supplies, equipment and furnishings
• Ensures effective coordination and exchange of information with staff and other provider/network agency programs
• Responds to crisis situations throughout agency including residents, staff and/or visitors
• Serves as on-site leader in the agency during non-traditional business hours or as assigned
• Consults regularly with Residential Manager regarding client care issues, policies, procedures, goals, philosophy, regulatory standards and requirements, etc.
• Assists with interviewing candidates for positions when necessary
• Ensures that employees receive orientation; trains employees in job duties, provides individual and/or group supervision regularly
• Monitors the work of employees and ensures compliance with policies and procedures; recommends and administers disciplinary action as necessary
• Ensures appropriate staff coverage through scheduling, assigning replacements or filling-in as necessary
• Assists with evaluating employee performance

 Core Competencies

• Integrity/Accountability: Adherence to the standards, values and rules of conduct associated with one’s position and the culture in which one operates. Being accountable and passing on accountability for one’s own actions and those of colleagues and the organization.

• Conflict Management: ability to handle conflicting interests diplomatically and to help solve them.
• Results Oriented: ability to take direct action to attain or exceed objectives.
• Problem Analysis: ability to detect problems, recognize pertinent information and link various data.
• Diversity and Inclusion: Values all people for their unique talents and divergent viewpoints. Actively encourages practices that support diversity, inclusion, and cultural competence.
• Compassion: Demonstrated empathy, patience, and support for the unique experiences and challenges of our clients.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.