Supervisor Personal Care Management Administration

This is a supervisory position in the Personal Care Management (PCM) department within Community Services. The program provides support, training and coaching to the Quality Assurance/ Document Imagine, and Prior Authorization department staff. Responsible for supervising all activities and personnel associated with performing tasks and work processes assigned to the group.  Actively participate as a member of the department management team and the larger organization in support of business objectives. 

Essential Duties

• Staff
  • Provide mentorship to newly hired staff for the first year on quality, productivity and work culture
  • Provide support and training to other staff (e.g. answer questions, review of processes, etc.)
  • Cross-train and build redundant capabilities within team
  • Supervise daily activities to ensure individual productivity
  • Create yearly performance reviews with informal quarterly feedback
• Operations
  • Manage staff and workload to complete work in timely and accurate manner
  • Develop, measure, and report meaningful key metrics
  • Identify, design, and create process documentations, training materials, and test, based on the MassHire (MH) contract and regulation
  • Oversee that all consumers have active Prior Authorization. Monitor extensions and prevent as much as possible. Report issues to Program Manager
  • Oversee the Community Services records management system and provide for the most efficient workflow process across all programs, including document processing to the consumer and/or family
  • Oversee quality including reporting as required by program contracts and regulations, and best practices
  • Oversee that requests for new Prior Authorizations are properly submitted, according to rules and regulations, 45 days after Date of Inquiry or 21 days prior to PA End date for FFS consumers and One Care plans
  • Insure requests for SCO renew prior authorizations are timely and well in advanced of PA end date
  • Administratively process transfers to and from Tempus PCM. Obtain new PA or end current PA
  • Oversee process FFS termination according to MH contract
  • Oversee integrated plan program closures
  • Oversee transition planning for consumers who are requesting PCA program closure
  • Support other department functions as necessary
• Communication
  • Participate as part of the PCM Team lead group to stay current with PCM department functions
  • Lead department meetings
  • Liaise with other departments as necessary
  • Serve as point of escalation for all Integrated Care Plans
  • Encourage and provide free flow of bi-directional communications
• Other
  • Support overall mission and objectives of Tempus Unlimited
  • Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C.)
  • Perform other duties as assigned by PCM Operation Manager

Competencies

• Ability to supervise and direct staff
• Positive attitude
• Team player - Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals
• Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics
• Excellent organizational skills
• Attention to accuracy and detail
• Strong interpersonal skills – telephone skills
• Excellent oral and written communication
• Good computer and analytical skills
• Innovative thinking
• Ability to maintain confidentiality

• Perform all other duties as may be required

Required Experience

• At least 2 years of supervisory experience

Education

• High School Diploma. Some college helpful

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk and/or hear.  The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

No travel is required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sing on bonus
• Work/Life Balance - flexible work schedules
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results.  Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.