Electronic Visit Verification Device Management

Responsible for performing all activities associated with the distribution of mobile devices to support the Massachusetts Electronic Visit Verification (MA EVV) program.  The full scope of this role is processing of device request forms into Electronic Visit Verification Management System (EVVMS); procurement of devices from external vendor; device utilization and other required reporting from EVVMS; responding to specific inquiries and general questions related to device distribution from customers.

• Stoughton office for orientation if hired for West Springfield or Salem
• Monday - Friday, 8:30am - 4:30pm
• Full time at 35 hours a week

Essential Job Functions

Operations

• Approve and process attestation forms to maintain accurate data in EVVMS as source of record.
• Place outbound calls and or emails for improperly submitted forms.
• Procure mobile devices from external vendor for accurate and timely delivery to requested address.
• Point of contact support for inquiries and questions related to device distribution e.g., device issues, missing shipments etc.
• Track procurement information and support reporting for billing purposes.
• As time allows, assist with other customer-related and other project-related activities in support of the EVV project e.g. assist the EVV department with engaging in activities to support full life cycle of Tempus EVV project. This includes but is not limited to:

• Coordination of users, review of data, multi-directional communication
• Implementation/roll-out – training, support, multi directional communication
• On-going support- troubleshooting, user support, enhancements definition

Communication

• Coordinate with other functions to streamline workflows/handoffs
• Liaise with other departments as necessary

Other

• Support overall mission and objectives of Tempus Unlimited
• Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C.).
• Perform other duties as assigned by Supervisor

Requirements

• Experience with Microsoft Windows operating systems
• Experience/interest with supporting mobile devices and procurement processes preferred
• Strong written and verbal communication skills (Must be fluent in English)
• Strong organizational skills
• The ability to work independently and as a team player
• Ability to multi-task and meet deadlines
• Teamwork approach, enthusiasm and a strong desire to succeed!

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or

hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel is not required at this time.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results.  Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.