Account Coordinator (Raleigh)

Position Overview

The Donor Resources Account Coordinator is responsible for supporting operational strategies for recruitment and collection goals utilizing HemaCollect and HemaConnect software. This position must reflect professionalism, competency, exemplary customer services skills, and a genuine appreciation for the donor groups while promoting the values and mission of The Blood Connection. This position requires skills in working with donor sponsor groups, community groups, and other employees of The Blood Connection involved in these functions. The Donor Resources Account Coordinator is responsible for assisting the Donor Resources team in all administrative tasks as assigned.

Essential Functions

• Maintains all blood drive details within HemaCollect and HemaConnect as assigned
• Provides administrative support for Account Managers and Blood Drive Event Coordinators
• Assists with ensuring all blood drive materials are sent out by the assigned rolling monthly deadline
• Works in concert with colleagues to perform back up support to the calendar needs as assigned
• Performs routine administrative duties to include generating reports, answering/responding to internal and external customers, reaching out to sponsor groups, validating that all blood drive details are accurate and up to date within TBC software
• Prepares and maintains various reports and data as required
• Provides superior customer service to both blood drive sponsor groups and colleagues
• Constructs and maintains HemaCollect account notes related to blood drive scheduling, customer service issues, contact/coordinator related information, and all other touch points as assigned
• Confirms preliminary blood drive details and logistics with blood drive sponsor groups as assigned
• Works one on one with new Account Managers after training to get them acclimated to the department procedures and computer system
• Orders department office supplies
• Assists with scheduling blood drives as assigned
• Creates Google docs for various needs
• Prepares monthly Account Manager calendar assignments
• Handles all set up of new Account Managers providing equipment and ensuring the new employees are assigned properly in both HemaConnect and HemaCollect
• Tracks Account Manager equipment inventory
• Attends occasional blood drives as assigned
• Audits booked drive industry codes for accuracy
• Prepares marketing packs for new and established sponsors
• Creates new systems to help maximize department efficiency (e.g., leader board)
• Prepares in-office and onsite equipment for Account Managers to ensure appropriate branding
• Submits grant requests through Accounting
• Assists with facilitating department meetings
• Creates and manages department correspondence
• Works closely with Marketing and other departments to ensure compliance
• Updates and distributes daily calendar needs for the team three times each day
• Schedules and monitors Recruiter’s schedule
• Motivates and encourages staff through the leader board, monthly awards, team building, birthday acknowledgement, etc.
• Provides recommendations to improve business unit operations
• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Valid Driver’s License with no major infractions and dependable transportation
• Experience working with the public
• Customer service, marketing, clinical, and/or sales experience
• Exercises discretion and judgment in performance of duties
• Proficient knowledge of Microsoft Office (i.e., Word, Excel, Outlook)
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers
• Ability to sell The Blood Connection to all groups in the community by carrying our message of community service
• Demonstrates the persona necessary for skillfully asking for blood drives and handling rejection, when given by groups, with professionalism and a positive attitude
• Ability to follow up respectfully with accounts
• Possesses the aptitude for continued skill development

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 25 pounds
• Sitting, standing, or walking for an extended period of time
• Bending and twisting
• Assembling tents, chairs, tables, and any other equipment or materials
• Ability to work in varied outdoor climates