Catering and Events Sales Manager

GROUP SALES AND SERVICE COORDINATOR

SUMMARY

The GROUP SALES AND SERVICE COORDINATOR will help facilitate quick contact with sales prospects as an "inside sales coordinator".  They will Provide back-up to all group sales managers with tours and sales proposals.  The GROUP SALES AND SERVICE COORDINATOR will oversee assigned projects such as database maintenance, direct mail, social media research and telemarketing.  This person will contribute to the smooth flow of front office workload by assisting in telephone coverage and handling administrative duties. This person will answer any questions and work to solve problems in a timely manner by partnering with the proper staff.

• Provide back up to all group sales managers, including supporting setup, coordination, and takedown of group events and weddings.

• Be knowledgeable and up to date on all amenities and services, discounts and promotional programs offered by Tamarack Resort 

• Type, edit and process documents, general correspondence, proposals and contracts for sales managers, as back-up to other staff
• Track group leads to assist the marketing and group sales department in responding to requests timely and accurately.
• Assist in checking lodging availability for groups, assist all group sales managers with client questions and needs
• Assist in handling multiple phones lines and take accurate messages. Direct calls and handle calls directly whenever possible. Follow up with the appropriate sales manager/director
• Complete spec sheets and BEOs on prospective groups and assigns sales managers for follow through
• Operate as a sales representative, matching guests’ needs to the correct offering
• May be required to attend trade shows to promote Tamarack Resort
• Conduct site tours of Tamarack Resort to prospective group leaders and tour and travel agents

• Coordinate with operational departments and staff prior to arrival date 

• Initiate and prepare proposals and handle any time sensitive requests for the Sales Department when a sales manager/director is not available
• Coordinate billing accounts, accept payment, fulfill tickets 
• Provide excellent customer service to guests, property owners, homeowners, club members and fellow employees
• Perform other duties and responsibilities as assigned

Qualifications & Requirements 

• Must enjoy working and interacting with the public 
• Weekend and holiday work required

• Proven problem-solving skills

• Ability to multitask 

• Must be over 16 years of age 

• Exceptional guest service skills 

• Passionate about outdoor recreation 

• Exceptional computer skills 

• Must possess strong phone skills and a friendly, helpful attitude
• Strong written and verbal communication skills

WORKING ENVIRONMENT  

Risk of exposure to harsh weather conditions, noise and possibly hazardous materials.

LANGUAGE SKILLS  

Ability to read, analyze, and interpret financial reports, and legal documents.  Ability to respond to common inquiries or complaints from clients, homeowners, or members of the business community.  Ability to write Prepare and present proposals, contracts, and pricing packages to potential clients Ability to effectively present information to resort management, clients, and public groups.  

MATHEMATICAL SKILLS  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Collaborate with resort management to set sales targets, budgets, and pricing strategies. Monitor expenses related to group sales efforts and ensured profitability. Maximize revenue through upselling and cross-selling resort amenities and services. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to stand, walk, reach with hands and arms, and taste or smell.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.