(Summer Seasonal) Golf Starter

SUMMARY

The golf course starter/marshal works in outside golf operations and with the rest of the golf staff to assure guests have a positive and memorable experience. Primary responsibilities include; patrolling the golf course throughout the day, maintaining pace of play, starting groups off the first tee at their scheduled tee time and ensuring groups are teeing off in a timely manner. The starter/marshal will also keep an eye on the practice facility, communicating needs to the rest of the golf staff. The golf course starter/marshal must have excellent listening skills and an eagerness to provide excellent service to all guests. Must be flexible in meeting the varying scheduling needs of the Resort and may be required to work additional hours than scheduled, if necessary. This position requires a self-motivated individual who can work with minimal supervision and interact with guests at a high level.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for starting groups in a timely manner at their scheduled tee time.
• Responsible for maintaining pace of play on the golf course. This requires an understanding of the GPS system, Visage, which is used to monitor pace of specific groups and individual golf carts.
• Provide a high level of customer service to all Club Members, Home Owners, Resort guests and Employees in a friendly and professional manner, while adhering to Resort guidelines and policies.
• Maintain order and cleanliness of working areas, as well as guest facing areas.
• Monitor pace of play by utilizing Visage (GPS Software) to coordinate with the course Marshal to ensure proper pace of play is maintained.
• Responsible for charging and maintaining the marshal golf cart used for that day, making sure it is in marshal mode during shift and switched back to normal mode after the shift.
• Understanding of tee sheet, tee time intervals and GPS system.
• Tracking/reporting stock of supplies necessary to complete tasks in the cart barn and driving range operations.
• Cooperate with the rest of the golf staff as needed to provide the best possible guest experience.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must enjoy working and interacting with the public
• Preferred knowledge in a Point-of-Sale system.
• Proven problem-solving skills.
• Ability to multitask

EDUCATION/EXPERIENCE

• Prior work golf course front of house experience a plus. Will train.

REQUIREMENTS 

• Flexible working availability including weekends and holidays
• Ability to stand for long periods of time
• Detail Oriented
• Must enjoy working and interacting with the public
• Maintain positive working attitude and follow TamFam values
• Must be 18 years of age
• Clean driving record

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Requires possession of valid Driver License with a driving record meeting the minimum standards required by the resort insurance carrier.  Must have own reliable mode of transportation.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.