Director of Human Resources

SUMMARY  

Under the direction of the CFO, the Director of Human Resources is a hands-on role with responsibility for all aspects of Human Resources within the company. The Director of Human Resources will successfully support the growth of the resort. The Director of Human Resources will have proven and creative experience in recruiting, retention and development of associates, implementation of new systems and processes. Requires high levels of interaction with all members of staff – exchanging ideas and information to drive performance and delivering memorable guest experiences.  This position will provide oversight of the day-to-day operations including employee onboarding, employee relations, benefits administration, unemployment, policy implementation and payroll. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Provides excellent customer service to customers, business partners and employees. 

• Works with managers to improve leadership capabilities, workforce performance and overall engagement. 

• Respond to employees/supervisor needs to address performance concerns, interpersonal conflicts and other employee relations issues.   

• Assist individuals applying for employment; respond to unsolicited and solicited application informing applicant of available openings, status of recruitment, and housing. 

• Trains managers on usage for new forms, polices and procedures. 

• Promote positive associate relations through an environment that encourages open communication, trust, mutual respect. 

• Ensures compliance with all federal, state and local laws and standards 

• Manage benefit programs and benefit enrollment process 

• Administration of associate surveys; develop action plans and strategies for continuous improvement 

• Provides employment information such as benefit programs, recreational privileges and resort policies and procedures. 

• Coordinates events with department managers, tailor orientation to specific departments if necessary. 

• Manages employee recognition programs.   

• Coordinates employee events, staying within set budget. 

• Provides Salary analysis and compensation survey on an annual basis.  

• Provides managers with a variety of human resource related issues, including research and responses to clarification of policies and other related issues.   

• Enrolls, makes changes and terminates employees in resort benefit plan and provide benefits information to employees. 

• Counsels employees and managers on work related issues. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Excellent written and verbal communication skills 

• Professionalism and the ability to present to associates, top executives and ownership 

• Teamwork and organizational skills are of critical importance 

• Flexible to change 

• Extensive knowledge and experience of all facets of Human Resources 

EDUCATION and/or EXPERIENCE  

Bachelor's degree and three to five years of progressive human resources administration authority/responsibility; or equivalent from four-year college or technical school; related experience and/or training in human resources or administration; or equivalent combination of education and experience.   

Prior work experience with a ski resort, seasonal business and/or the hospitality industry is highly preferred.  Must be familiar and experienced in running payroll.  Experience with Paylocity is also preferred.