Manager, Medical Information Operations

Looking for a chance to make a meaningful difference in the oncology space? Taiho Oncology is on a mission: to improve the lives of patients with cancer, their families, and caregivers. Our “People first” approach means we also highly value our employees, who work relentlessly to help execute our mission. Taiho’s success is founded on ensuring we always act with accountability, collaboration, and trust. By following these guiding principles, we earn and maintain the confidence of patients, the global healthcare community, collaborators and partners, and each other. Together, we are working on cutting-edge science and growing our portfolio and pipeline across a range of tumor types to address the ongoing and evolving needs of patients. Advanced technology, a world-class clinical development organization, and state-of-the-art facilities: these and other resources empower us to innovate and touch the lives of more and more patients. It’s our work, our passion, and our legacy. We invite you to join us. 

Hybrid

Employee Value Proposition: 

The Manager, Medical Information Operations will be responsible for management of continuous process improvement projects, Medical Affairs platforms, Medical Affairs standard operating policies & procedures and Medical Review operations. The Manager will be working with the Medical Affairs and matrix teams on the timely review, approval, and execution of projects. The candidate will utilize project management skills to define, analyze, and report key performance indicators for medical review operations, MA operations enhancement projects, Medical Affairs IT platforms and MA procedures and compliance.

Position Summary: 

• Under the direction of Medical Information Associate Director, the Manager, Medical Information Operations will lead and participate in Medical Information continuous process improvement projects, Medical Affairs platforms and Medical Affairs standard operating policies and procedures.
• The MIO will provide accurate, timely, and unbiased medical information (MI) for assigned therapeutic area(s). This includes establishing, maintaining, and utilizing product/disease state subject matter expertise to respond to unsolicited inquiries from HCPs and consumers. 
• The manager will support the Medical Information Call Center to help respond to escalated queries that require a custom literature search and/ or response.
• The manager Medical Information will interface with Global Medical Information and US Medical Affairs colleagues to exchange medical information and best practices
• The manager Medical Information will conduct training for the Medical Information Call Center and other internal business partners on medical information content (medical information letters, FAQs, etc.)
• The manager will perform operational activities and manage workflow for Medical Review Committee (MRC).
• The manager will collaborate and manage medical affairs operational improvement projects including medical information budgets and dashboard reporting.
• The Manager is accountable for ensuring that all departmental policies and procedures are current, revised and implemented. In this capacity, the Manager will work with the relevant Medical Affairs functional leads and matrix team members (e.g., Quality Assurance and Compliance) to ensure timely execution of these activities.
• The Manager will collaborate with IT to upgrade and maintain MA IT platforms.

Performance Objectives: 

• Collaborate and manage medical affairs operational improvement projects including planning, execution, and delivery of projects using continuous quality improvement principles and agile methodologies
• Monitor effective implementation of plan. Conduct retrospective analyses to reflect on project outcomes and identify lessons learned.
• Manage and maintain Medical Affairs Platforms and collaborate with IT on potential enhancement opportunities.
• Facilitate the development and maintenance of MA SOPs/Guidance documents.
• Collaborate with departmental leaders/members to analyze existing workflows and identify opportunities for process optimization.
• Establish and manage a repository of process documentation and training.
• Develops project timelines for MRC submissions with matrix team and vendors
• Responsible MRC Coordinator to track and facilitate MRC materials from submission to final approval
• Proactively manage files and systems needed to support the MRC review process.
• Assist in the maintenance of the Taiho reference libraries working with project sponsors and the system vendor to ensure that said libraries are kept current.

Education/Certification Requirements: 

• Advanced degree in life science/healthcare (Pharm.D / RN) preferred.

Knowledge, Skills, and Abilities: 

• Minimum of 5 years of experience within the pharmaceutical industry; oncology experience preferred.
• Medical Affairs Operations experience is a plus.
• Good time management, planning, and scheduling skills, with a strong attention to detail.
• Demonstrated ability to manage multiple projects simultaneously.
• Ability to work in a matrix environment and function autonomously.
• Team player, collaborative, relationship oriented, and problem-solving ability.
• Advanced use of Microsoft Office Tools including Word, PowerPoint, Excel, and Teams.
• Fluency in English, both written and verbal.

The pay range for this position at commencement of employment is expected to be between $129,200 and $152,000 annually. This pay range is based on the market range for positions of this type. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, commissions, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

#LI-Hybrid