Tribal IT Helpdesk

Job Purpose:

Provides technical support to Tribal department computer systems.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Supports enterprise deployed endpoints such as endpoints and peripherals such as PC, Laptop, smart phones, printers, copiers, etc.
• Troubleshooting problems, and maintaining workstation performance.
• Solves issues by identifying problems, researching answers, and performing the work or guiding users remotely through corrective steps.
• Improves knowledgebase by writing and maintaining accurate detailed documentation within the ticketing system.
• Improves system performance by identifying problems and configuring PCs to the enterprise standard.
• Updates job knowledge by participating in educational opportunities.
• Other duties may be assigned as needed

Job Specifications:

Education and Experience:

Essential:

• Minimum 5 years of professional experience
• Able to carry and move 40 lbs. short distances
• High school diploma, GED, or equivalent

Desirable:

• Associates or Bachelors College degree a plus
• A+, Network+ certifications a plus
• Experience using helpdesk/ticketing system plus

Skills and Knowledge:

Essential:

• PC related HW and SW problem solving
• Well experienced with Windows 10 and 11 operating systems
• Well experienced with Microsoft Office 365, browsers, and other productivity applications
• LAN knowledge
• Be caring of the staff and their needs
• Over the phone troubleshooting
• Quality focus
• Flexible and able to work with in a unique environment
• Able to work with varying levels of staff
• Able to follow written and verbal instruction to complete tasks
• Have a positive attitude and a desire to help people

Desirable:

• N/A

Supervisory/Managerial Accountability:

Direct: None

Indirect: None