Security/Surveillance Agent

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   

One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Coordinates security services through radio and telephone communications and monitors closed circuit cameras.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides guest service by assisting internal and external guests by answering questions and providing directions. Responding to medical aides, criminal activity and documenting incidents.
2. Responsible for Safety Compliance by identifying/reporting potential safety hazards. Enforcing safety regulations and responding to accidents and emergencies, including first aid if necessary.
3. Coordinates security services by receiving and dispatching calls. Monitoring alarm systems, fire panel, radio activity, entry gates, access control, officer locations and activities. Dispatching units as needed. Contacting law enforcement agencies and emergency services as needed. Maintaining chronological records of daily events and pass down logs for information transfer.
4. Protects property assets by monitoring the following: designated parking lots, buildings, stairwells, basement, receiving areas, emergency entrances and exits, entry and exit gates and other related areas equipped with surveillance equipment. Reporting irregularities, crimes or unusual activity by visitors and/or team members to appropriate law enforcement agencies when warranted.
5. Maintains security property parking lots and exterior property by patrolling parking lots, reporting suspicious activity to Tribal Police personnel, and providing a written account of security related activities. Documenting incidents in and around property.
6. Ensures smooth flow of vehicular traffic in and around property by directing traffic to appropriate parking or holding areas. Coordinating special event traffic on and off premises. Providing jump-starts, and authorizing towing/removal of vehicles parked in violation of parking policy.

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 3 months Experience in Security related field
• Guest service experience

Desirable:

• 3 months emergency dispatch experience
• Law enforcement dispatch experience
• POST Certification
• Surveillance experience

Skills and Knowledge:

Essential:

• First aid CPR certified or completion of CPR within reasonable amount of time from hire date
• Basic understanding of security policies and procedures
• Ability to log factual information received from radio and telephone communications
• Ability to operate sophisticated communications and surveillance equipment
• Ability to evaluate non-routine situations and make sound judgments
• Ability to effectively communicate in the English language with guests, team members, staff & students
• Ability to provide verbal directives
• Ability to effectively communicate with internal and external contacts
• Working knowledge of MS Word and Excel
• Ability to perform data entry assignments
• Ability to compose written documents in the English language
• Ability to complete forms and documents
• Ability to maintain professionalism and composure
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain confidentiality
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to sit & stand for up to eight hours at a time
• Ability to appear for work on time

Desirable:

• Working knowledge of basic radio and telephone procedures
• Proficiency Microsoft Word and Excel
• Multi-lingual
• Knowledge of CCTV equipment

Supervisory/Managerial Accountability:

Direct: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!