Director of Engineering and Infrastructure-Information Technology

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   

One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Provides overall direction, guidance, and definition of IT systems and infrastructure to effectively support the corporate business strategy.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Ensures that current and future technology architecture meets the needs of the organization by aligning technology strategy with business goals, reviewing existing business processes and identifying measurable opportunities for process improvement, providing technology guidance, road maps, principles, standards and best practices, and researching and evaluating emerging technology and market trends. – 30%
2. Manages technology resources to support the enterprise by establishing and overseeing the engineering and infrastructure teams including recruitment, development, and training, leads those teams in developing technology plans and long-term roadmaps, and working with vendors and third parties to evaluate and select technology solutions. – 30%
3. Communicates technology updates to enterprise stakeholders by developing and communicating technology policies, standards, guidelines, and procedures, defining, explaining and advocating technology strategy, advising on options, risks, costs, benefits, and impacts of technology priorities, and develops and implements an overall communication plan for the enterprise architecture. - 25%
4. Ensures enterprise technology projects are successful by assisting in defining enterprise technology project goals and expected outcomes, working with stakeholders and implementation teams to ensure fulfilment of project deliverables, and identifying and communicating when modifications are necessary to enterprise architecture standards. – 15%

Job Specifications:

Education and Experience:

Essential:

• Bachelor's Degree in computer science, business administration, engineering or related discipline with a focus on Information Technology
• 5 years Information Technology or related management experience
• 5 years information systems business project management experience with mid-scale scope or better
• 5 years’ experience supporting enterprise infrastructure systems such as storage, compute, networking and security
• 2 years database and operating systems experience with Microsoft Windows Server 2019 and later and SQL Server 2019 and later
• 2 years’ experience supporting a hybrid Azure deployment of Active Directory, Exchange, and DR capabilities

Desirable:

• Master's Degree in computer science or related field
• Project management experience in a casino or gaming environment
• PMP certification or comparable from and accredited institution
• Advanced certification in networking such as CCIE
• Experience developing or supporting cybersecurity initiatives and knowledge of cybersecurity standards such as CIS, IEEE, NIST, ISO.

Skills and Knowledge:

Essential:

• Expertise in setting and managing business unit expectations
• Expertise in managing technical teams of systems engineers and infrastructure professionals
• Excellent collaboration and multi-tasking skills
• Excellent critical thinking and decision-making skills
• Working knowledge of project management software development processes, analysis and design
• Working knowledge of critical infrastructure design for network, storage, compute, and cloud
• Working knowledge of technical analysis, design and implementation techniques
• Working knowledge of Microsoft Project or equivalent project documentation software packages
• Working knowledge of business process mapping
• Ability to complete forms, document, and written reports
• Ability to communicate effectively in the English language
• Ability to present complex concepts in a clear and concise manner
• Ability to read, analyze and interpret business needs
• Ability to communicate problems and resolutions effectively and professionally to non-IT personnel
• Ability to balance business unit needs with operational processes and requirements
• Ability to prioritize, delegate, and monitor multiple tasks and assignments
• Ability to manage multiple small to large projects in a cross-functional environment
• Ability to maintain professionalism and composure in a high-pressure environment
• Ability to be on call to provide 24/7 support
• Ability to maintain confidentiality
• Ability to understand and follow verbal and written directions
• Ability to accept constructive criticism
• Ability to present complex concepts and technologies to non-IT personnel in a clear and concise manner
• Ability to provide training and technical support to users with varying levels of IT knowledge and experience
• Ability to provide guidance to IT staff
• Ability to work in a team-oriented environment with little or no supervision
• Ability to multi-task
• Ability to lift up to 50 lbs
• Ability to work in a smoking environment
• Ability to work any shift

Desirable:

• Working knowledge of relational database structure, maintenance and connectivity methodology
• Working knowledge of Cisco, Juniper, Palo Alto and HPE Aruba network infrastructure deployment
• Working knowledge of Microsoft Windows Enterprise applications such as Active Directory, Exchange, SQL, etc.
• Working knowledge of Aristocrat Oasis, Everi Compliance, Casino Insights, Oracle Simphony, Bravo, FourWinds, Infor HMS, and Red Rocks Procurement systems.
• Working knowledge of SolarWinds, LogRythm, or other infrastructure monitoring and management systems
• Working knowledge of Casino gaming operations and organizational structure
•  Experience working for a Tribal Casino, Tribal Government, or other Tribal entity.

Supervisory/Managerial Accountability:

Direct:  Engineering and Infrastructure teams

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!