Club Sycuan Lead Ambassador

Job Purpose:

Provides guest service, promotes Club Sycuan Membership and promotion participation. 

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time.)

Expected to always be nice to internal and external guests; find every opportunity to offer a friendly smile and greeting.

Maximizes Club Sycuan membership retention and increase client base by remaining present on the casino floor during the assigned shift to initiate player contact and fostering positive rapports, proactively speaking with guests about Club Sycuan membership benefits, promotions and exclusive events to new and frequent players to encourage Club Sycuan participation, explaining the player tracking membership process to guests, issuing complimentary items based on player value, responding to player needs and requests, screening and answering guest inquiries, resolving guest concerns and complaints, and referring complex problems to a Club Sycuan Shift Supervisor.

Greets guests at casino, hotel entrances, bus drop off locations and provides guest service by welcoming all guests in a courteous and friendly manner entering the casino or approaching the Club Sycuan desk.

Provides support to promotions, special events and entertainment within gaming guidelines and departmental policies and procedures by verifying current government issued ID with every transaction to include: scanning and collecting theater tickets, swiping Club Sycuan cards for promotional entries into associated drawings, printing and issuing redemption vouchers, converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, photographing jackpot winners, actively participating in celebrating guests’ winnings, enthusiastically leading guests through different promotional activities and special events ensuring that they have a memorable experience, responsible for maintaining promotional inventory.

          Provides administrative support to the department by documenting and forwarding reports, complaints, suggestions and recommendations to the Club Sycuan Shift Supervisor, assisting with the coordination of Casino promotions, trade shows, sponsored events, and distributing promotional merchandise on and off property as directed.

          Maintains cash bank of theatre transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Club Sycuan Shift Supervisor. -

    Maintains department equipment, materials and fixtures by reporting broken or inoperable equipment to a Club Sycuan Supervisor, Club Sycuan desks are visibly clean free from debris, maintaining orderly storage area, transporting materials and equipment to various casino locations, and all promotional items displayed are current.

Job Specifications:

Education and Experience:

Essential:

• • High School Diploma, High School Certificate of Completion, or G.E.D.

• • 2 years of guest service or hospitality experience

Desirable:

• • Casino gaming experience

Skills and Knowledge:

Essential:

• • Ability to remain energetic, outgoing and get along with a variety of personalities

• • Ability to effectively communicate, maintain professional and positive composure with guests and team members

• • Ability to abide by polished and professional grooming standards

• • Ability to prioritize and perform multiple tasks and assignments

• • Ability to perform data entry assignments           

• • Ability to communicate effectively in the English language

• • Ability to compose written documents in the English language

• • Ability to complete forms and documents and written reports

• • Working knowledge of Microsoft Word and Excel

• • Working knowledge of basic radio and telephone procedures

• • Ability to evaluate problems encountered on the job and make sound judgments

• • Ability to sit, stand and walk for up to eight hours at a time

• • Ability to lift up to 20 pounds

• • Ability to understand and follow verbal directives and written directions

• • Ability to accept constructive criticism

• • Ability to appear for work on time

• • Ability to work in a smoking environment

• • Ability to maintain confidentiality

• • Ability to count cash and make change in a fast-paced environment

Desirable:

• • Multi-lingual

• • Ability to recognize counterfeit monies

• • Knowledge of casino games