TRANSPORTATION LEAD

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   

One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Provides transportation services and assists Transportation Shift Manager with the daily operations of the Transportation Department 

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Maintains efficient transportation operations during a shift by providing transportation services to guests, team members and reservation residents according to established routes, training valet attendants and shuttle drivers, delegating duties to staff as needed, adjusting assignments in response to unanticipated requests for services, providing guidance to staff members, instructing staff on departmental policies and procedures, supervising and monitoring staff activities, monitoring team member performance, and reporting out of compliance behaviors to Transportation Shift Manager as needed. - 40%
2. Provides guests with valet parking service by collecting key from guest, giving guest identification receipt, placing matching identification tag on key and vehicle, inspecting vehicle for existing damage and recording information according to established procedures, parking vehicle, collecting receipt when guest requests vehicle, matching receipt and identification tags on key and vehicle, retrieving vehicle for guest, entering guest information into Computerized Valet Parking System, following established procedures. - 20%
3. Provides safe shuttle transportation by conducting safety check of shuttle prior to performing transportation services on assigned shift, driving within established speed limits, cleaning and sweeping vehicles, recording operational defects and maintenance needs into shuttle logbook, submitting requests for repairs to the Transportation Service Specialist, and observing safety precautions at all times.  - 20%
4. Promotes guest relations by greeting guests and team members in a friendly and courteous manner, assisting guests on and off the bus, monitoring guest bus usage, answering general inquires, assisting guests as needed, and resolving guest service and satisfaction concerns as needed. - 10%
5. Provides guest, tribal, casino, and resort transportation by picking up guests in assigned vehicle, driving transportation vehicles on and off-site, and driving guests to requested destination. - 10%

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• California Class A or B Commercial Driver's License, with 15+ Passenger Endorsement, and no weight restrictions.
• DMV record in good standing
• 2 years guest service experience
• 2 years driving 15 + passengers experience

Desirable:

• Supervisory experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English Language
• Ability to maintain professionalism and composure
• Ability to complete forms and documents
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to drive manual and automatic vehicles
• Ability to perform simple mathematical calculations
• Ability to stand, walk and run for up to eight hours at a time in all weather conditions
• Ability to sit and drive for up to eight hours at a time
• Ability to provide guidance to staff
• Ability to appear for work on time

Desirable:

Supervisory/Managerial Accountability:

Direct:    None

Indirect:  Shuttle Driver, Valet Attendant, Valet Host/Hostess

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!