Fraud Consultant - Alerts - Dallas or Houston

 The Fraud Consultant  is responsible for daily execution of preliminary reviews, triage, and mitigation of fraud events. This function plays a critical role in the Banks Fraud Risk Management program and its responsibility to prevent and detect fraud. The Analyst will assess various fraud events identifying risk while adhering to procedures and performance standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Research, decision, and resolve fraud alerts that may be generated by the Bank’s transaction monitoring and/or screening systems(s) or internal referrals of fraud.
•    Exhibit sound judgment on sensitive matters and execute required deliverables. 
•    Review activity to identify fraudulent or high-risk activity such as: Deposit Fraud, Check Fraud, Online Account Takeover, Kiting, Elder Financial Exploitation, ACH Fraud, Identity Theft, etc. to mitigate risk and loss. 
•    Ensure proper collection and analysis of documents to obtain a complete understanding of the client and transaction activity. 
•    Document all findings, dispositions, and conclusions in narrative form within the Bank’s automated Fraud transaction monitoring system according to bank policy and procedures.
•    Liaise and direct customer servicing officers and other bank employees regarding customer transactions to determine if items are authentic or fraudulent to return within the timeframe to avoid a customer and/or bank loss. 
•    Decision and escalate applicable incidents to Investigations for further review. 
•    Assume responsibility for various departmental functions in the absence of staff members and when work balance situations arise.
•    Adherence to the Bank’s Fraud Risk Management policy and procedures, and professional ethical standards
•    Work reports and databases using established policies and procedures. 
•    Ensure timely and accurate reporting, and proper disposition of fraud events.
•    Perform outbound calls to clients 

SECONDARY DUTIES
•    Identify and report current fraud trends by reviewing transaction and account patterns. 
•    Review and appropriately act on new, revised or proposed laws, policies and procedures.
•    Aid in training of newly onboarded team members.
•    Provides support to all areas of the Fraud department as directed or where service or assistance is needed.
•    Assist with keeping procedures up to date with changes to the fraud detection software and evolving fraud threats.  
•    The position performs duties specific to the position and other functions as assigned by management
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of staff. 

ENVIRONMENT AND PHYSICAL ACTIVITY
The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.
The incumbent for this position may operate any of all of the following: telephone, copy and fax machine, adding machine, computer and related printers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.

MINIMUM REQUIREMENTS
These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:  

•    Minimum of 6 or more years of experience of fraud risk management, fraud investigation, , fraud alert decisioning, financial services, operations,  or any equivalent combination of financial industry experience
•    Minimum of 3 years of experience in Financial Crimes, fraud investigations, fraud alert decisioning or FinCEN/SAR processing 
•    Strong understanding of fraud schemes including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud. 
•    Ability to make judgmental decisions based on the data reviewed from alert and core system.
•    Knowledge of Uniform Commercial Code (UCC) and other state and federal regulations pertaining to check fraud and check processing
•    Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk management.
•    Proficiency in Microsoft Word, Excel, and PowerPoint with strong analytical skills
•    Proficiency in internet research and other research tools
•    Excellent verbal and written communication skills 
•    Excellent time management skills
•    Enthusiastic, self-motivated with the ability to work independently and as part of a team
•    Ability to prioritize multiple assignments and to meet required timelines 
•    Detail oriented with excellent research, organizational, and problem-solving skills 
•    Ability to multi-task while maintaining high degree of accuracy
•    Ability to maintain a high level of confidentiality and professionalism
•    Experience with Verafin transaction monitoring system a plus