Area Service Manager
Charlotte Division, 820 Forest Point Circle, Charlotte, North Carolina, United States of America
Req #1250
Friday, November 22, 2024
At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values:
Our Team Makes the DifferenceStanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture.
Succeed with knowledgeable, driven, and dedicated people working together
We Are Homebuyer Focused
Keep our customers and their satisfaction central to all that we do
We Have a Passion for Excellence
Strive to keep improving with our focus on the Stanley Martin Way
We Do the Right Thing
Act with the highest standards of integrity, every day
A day in the life of an Area Service Manager (ASM):
Life as an ASM is dynamic and exciting. Your job is to manage warranty requests, leading the quality improvement process for your assigned communities. You will be the on-site leader, responsible for conducting quality walk and warranty inspections, ensuring the completion of all warrantable related work including emergency requests, managing vendor payments and other tasks as required. Most of your day will consist of ensuring trade partners fulfil the timely completion of all scheduled tasks in a manner that is aligned with our quality standards.
Technical Tools Used Daily
- DXC Homebuilder One (HB1)
- Microsoft Office Suite
- SharePoint and Microsoft Teams
What is Stanley Martin looking for in an ASM?
The ideal ASM candidate is highly organized, possesses a positive attitude, is detail-oriented and can remain cool under pressure. Being able to communicate clearly and build strong relationships with homebuyers, trade partners and internal groups is imperative to the success of this role.
Must Haves:
- Experienced in residential construction or property maintenance
- Excited to collaborate in a team environment
- Exudes active listening, confidence, and respect when communicating with others
- Demonstrates excellent customer service skills
- Ability to learn various technologies utilized on the job
What’s In It For Me:
Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day.
To hear from our current team members about why they love working at Stanley Martin, click here.
- Access to competitively priced, high-quality health care options through Aetna, MetLife and VSP, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid and Aflac supplemental options)
- Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
- Put your family first with benefits, including 2 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
- 12 weeks of paid maternity leave through our Short-Term Disability Plan
- Receive well-rounded wellness benefits, including access paid annual subscription to Calm, free and low-cost mental health resources and support services through our Employee Assistance Program
- Continue your education with tuition and certification reimbursement
- Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
- Protect yourself from identity theft or travel mishaps with our no-cost coverage
- Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
- Get access to your paycheck early with an advanced pay option through Dayforce Wallet
- Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more
Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day.
To hear from our current team members about why they love working at Stanley Martin, click here.
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Other details
- Job Function Front Line IC
- Pay Type Salary
- Charlotte Division, 820 Forest Point Circle, Charlotte, North Carolina, United States of America