Customer Service Specialist I - Scheduling/Call Queue Support

Ohio, USA ● Virtual Req #1074
Thursday, November 21, 2024

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Position Title:

CUSTOMER SERVICE REPRESENTATIVE I - Scheduling/Call Queue Support

 

Duties & Responsibilities:

 
     

 

  • Respond to inbound calls to the provider relations line.  Calls can include a range of inquiries including application status for provider enrollment, compliance reviews, and site visit scheduling.
  • Check voicemail, log messages, and return calls.
  • Commitment to customer service.
  • Create accurate call logs in the system, summarizing contact details with providers and applicants.
  • Review and update the status of supporting documents for provider applications. 
  • Distribute electronic fax documents to the appropriate staff.
  • Review and verify provider enrollment applications are complete.
  • Schedule appointments for reviews, assessments, etc.
  • Assist with other tasks as needed, including document uploads.

 

Required Skills:

 

 

  • Ability to communicate effectively and work in a team environment.
  • Must be computer literate and have MS Word, Excel, Outlook, and internet skills.
  • Ability to exercise independent judgment, based on policy and procedure.
  • Attention to detail and accuracy.
  • Ability to meet deadlines and adhere to established standards.

 

Qualifications:

 

Education:

High School degree or GED

 

Experience:

 

  • 2 years of customer service experience
  • Bachelor's degree and 2 years paid experience or 36 months and a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.
    • One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.

One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.

 

 

 

 

 

WORKING CONDITIONS:    

 

 

Working from home/remote work, requires internet connection.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an Employment Visa at this time.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $19.04
  • Max Hiring Rate $19.04
  • Travel Required No
  • Required Education Equivalent Experience
  • Job Start Date Monday, December 16, 2024
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Location on Google Maps
  • Ohio, USA
  • Virtual