Healthcare Organizational Operations Administrator

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Healthcare Organizational Operations Administrator - Albany, NY

DPDM - 1274

Summary: 

The Bureau of Adult Special Populations (BASP), in the NYS Department of Health, strives to support people with mental illness, substance use disorder, intellectual or developmental disabilities, chronic conditions, and physical disabilities to achieve maximum health, independence, and quality of life.  Working closely with the Office of Mental Health (OMH), the Office of Addiction Services and Supports (OASAS), the Office for People with Developmental Disabilities (OPWDD), and the AIDS Institute, the Bureau cultivates excellence in collaboration, program development, special projects, and policy knowledge and implementation.

The BASP also oversees the state-wide Medicaid Health Home Program (HH) for adults. The Health Home program is a Care Management program that coordinates the member’s total physical, behavioral, and social care needs. The Bureau is seeking a passionate Program Advisor who will report to the Head of the Research and Policy Team providing strategic support and expertise to the HH Program.

The Bureau of Adult Special Populations is seeking an Administrative Support Specialist to support the Bureau Director and the Health Home Program Director with administrative and clerical needs.

Responsibilities include:

• Assisting with scheduling internal and external meetings, recording meeting minutes, and preparing meeting materials;
• Assisting Bureau Director with state administrative functions and paperwork;
• Managing Bureau and Health Home Director calendars and schedules;
• Supporting prioritization and organization of e-mails, phone calls, administrative approvals for the Bureau Director;
• Submitting travel and expense forms for the Bureau Director and the Health Home Senior Manager
• Supporting the hiring and classification process by reviewing resumes, as well as helping to draft and edit hiring/classification documentation;
• Supporting the maintenance of the Bureau Sharepoint folder as well as teams folders and drives;
• Organizing employee onboarding materials and processes;
• Supporting document management and version history control;
• Answering and managing the Health Home phone line;
• Gathering information to appropriately triage calls and e-mails, escalate programmatic issues, or respond directly using the guidance provided;
• Assisting in the development of standard responses that address general questions and assist with common inquiries;
• Formatting and editing of documents as needed;
• Other administrative functions as necessary.

Associated duties may include:

• Suggesting topics for electronic distribution (eBlast) and Medicaid Update articles based on top phone volume.

• Reviewing policy and guidance documents and manual for areas needing updates.
• Tracking documents submitted for review by professional staff from submission to final approval.

Preferred Qualifications:

• Passion for the mission of the bureau which is to support the health, quality of life, and independence of individuals with complex health and social needs.
• Highly organized and motivated to keep others organized. 
• Excellent written and verbal communication skills and attention to detail.
• Ability to multitask and deliver on tight timeframes;
• Ability to work independently and collaboratively with co-workers. 
• Proficient in Microsoft Office Suite and ability to learn new systems and applications.
• Experience in a healthcare field.

Basic Qualifications:

• High school graduate or equivalent
• Three years of administrative experience