Inside Sales - North Central - Commercial

SSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including energy, construction, agriculture and transportation.  SSAB operates five state of the art facilities strategically located in key regions across the U.S. 
SSAB has nearly 1,200 highly skilled employees in the U.S.  Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more.  SSAB offers challenging careers and comprehensive benefit program designed to keep employees and their families healthy and secure.

Job purpose:

The Inside Sales Representative is to service and maintain a relationship with customers and assure product is shipped as ordered in timeframe acknowledged.

Duties and responsibilities:

• Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
• Use SSAB’s automated sales system to manage accounts
• Plan and maintain inventory programs through interaction with customers and internal scheduling
• Conduct sales calls in conjuction with Regional Sales Manager
• Accurately enter orders in electronic order entry system
• Field sales inquiries from customers
• Promptly prepare & submit price quotations to customers
• Assist in gathering information & entering claims in electronic system
• Enter all pricing exceptions & contractual pieces of business in electronic system for approval
• Report order status to customers, and when necessary expedite orders accordingly
• Gather market information
• Investigate and request approval for price discrepancies
• Effectively communicate all price changes and surcharges to customers
• Obtain & disseminate customer feedback to the appropriate personnel within SSAB
• Proactively anticipate customer’s needs and resolve customer issues
• Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)
• Prepare and submit weekly highlight reports
• Maintain current customer profiles

Qualifications: Education and Experience:

Required Education:

• Associates Degree

Preferred Education:

• Bachelor’s degree in Business, Sales, Marketing or related field

Required Experience:

• Four (4) years of sales / customer service experience
• Excellent written and verbal communication skills
• Proficiency working with MS Word, PowerPoint, Excel and Outlook
• Ability to multi-task with shifting priorities
• Strong organizational skills
• High standards of accuracy and attention to detail
• Ability to develop and maintain strong professional interpersonal relationships with customers and peers
• Regular and reliable attendance

Preferred Experience:

• Manufacturing / steel sales experience

Working conditions:

The employee will frequently be required to:

• This position operates in an office environment.  The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This role is mostly sedentary (average up to 8 hours per day), however, some filing and handling of office materials is required.  This would require the ability to sit, stand and/or walk, bend, kneel, or stand, use of hands to finger, hold and handle, reach with hands and arms and to push / pull, lift or carry items up to 30 lbs.

The position requires the following vision and hearing capabilities:

• Talking person to person, on the phone, and/or in group settings
• Hearing in person, on the phone, and/or in group settings
• Vision at near, mid, and far range

Position Type – Work Hours – Travel Requirements:

• Position is full time, non-exempt and is eligible for overtime compensation
• Position works an eight (8) hour day shift, Monday through Friday, occasional overtime may be required
• Office presence required
• Travel for this position is limited

SSAB BENEFITS – starting at hire!

• Excellent Pay with Additional Bonus  
• Very Affordable Health Insurance

• Blue Cross/Blue Shield Medical

• CVS/Caremark Prescription
• Delta Dental
• Superior Vision

• 401(k) with Employer Match
• Profit Sharing
• 10 Paid Holidays
• Vacation
• Company Paid Life Insurance, STD and LTD*
• Optional Life, Hospital Indemnity, Critical Illness
• Flexible Spending Accounts (FSA); Healthcare and Dependent Care
• Tuition Reimbursement
• Employee Assistance Program

SSAB's vision is a stronger, lighter and more sustainable world.
SSAB's values form the guiding principles of our company. 
They shape our culture and characteristics.  They serve as a compass for our actions and behavior, and describe what we stand for.  Values guide us daily in making the right choices and doing the right things.
SSAB's values are:

• Driven - Together we create value
• True - Do what is right
• Ahead - Future in mind