Technology Assistant

BASIS Independent Bothell is seeking qualified candidates for Technology Assistant starting June 2025! 

BASIS Independent Bothell is set to open in September 2025, bringing our world-class approach to education to a vibrant new community. We’re searching for passionate educators, administrators, and support staff who are eager to make a lasting impact. By joining our founding team, you’ll have a unique opportunity to shape the culture, programs, and experiences that will inspire generations of students. 

What We're Looking For 

The Technology Assistant primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology and operational needs. This includes all help desk requests and resolutions for the operations and academics staff as well as BASIS provided student resources. The Technology Assistant is the sole IT resource at the school and as such, the person in this position needs to have strong desktop support experience and expertise, entry-level knowledge of systems/network administration and the experience to provide excellent customer service focused on teacher and student success. The position also includes assisting in the maintenance of Building Management Systems and Security/Access Control systems running on Windows based platforms. The position requires an individual who excels at managing time and user needs across a varied environment, being responsible for application support, hardware support and user education. Familiarity with a matrixed management organization is beneficial. Technology Assistants must have the ability to engage with users of various technical skill sets effectively and understand the needs of the school as a whole. 

In addition, this position will also cover Campus Assistant responsibilities to provide support services to the school's faculty and staff, such as supervising student activities (e.g. lunches, before and/or after school transitions), and performing clerical tasks. 

Your Primary Responsibilities

• Serves as a help desk tiers 1 and 2 engineer to support desktops, laptops, tablets, and smartphones 

• Imaging computers utilizing Microsoft Deployment Toolkit and Microsoft provisioning tools 

• Office 365 Administration 

• Maintains system processes related to file and system backups 

• Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection) 

• Maintain Active Directory user and computer accounts 

• Maintain with Windows Server Update Services 

• Maintains telephone equipment including VoIP and analog services 

• Recommends hardware, software and consumables for purchase 

• Maintain updated and accurate inventory lists 

• Analyze, design and implement IT solutions at the school level 

• Analyze and report performance of enterprise solutions to the Central IT department 

• Maintain and create documentation of IT processes 

• Troubleshoot Network and Wi-Fi infrastructure issues 

• Configure, update and maintain school image profiles 

• Outlook, Skype and SharePoint configuration and training 

• Maintains computer and mobile device updates/patches 

• Maintain Cisco phone equipment 

• Supervise students 

• Able to manage authoritatively and effectively large groups of students in before and after-school programs and during lunch periods 

• Be punctual and reliable 

Key Competencies 

• Knowledge and understanding of the BASIS Independent Schools model 

• Attention to detail and strong organization skills 

• Strong written and verbal communication skills 

• Excellent customer service skills 

• Analytical with strong problem-solving skills 

• Strong project/time management skills 

• Ability to interpret a variety of instructions in written or verbal form 

• Flexibility to adapt to rapidly changing work environments 

• Self-starter, able to work independently without close supervision 

• Comfortable working with large sets of complex data 

Position Qualifications 

• Technical or associate's degree; experience can be considered in place of degree 

• 2-3 years in an IT Help Desk environment supporting Windows 10 

• Knowledge of SharePoint and Office 365, Windows Server 2012/2016, Active Directory 

• Experience with managing work within a Help Desk ticketing system 

• Basic understanding of IP Routing, network troubleshooting and diagnostic techniques 

• Candidates must have the ability to obtain a fingerprint clearance card. 

Preferred Qualifications 

• Basic experience with network monitoring tools such as PRTG, DHCP, Ruckus Zone Director, etc. 

• Experience with MDT, WSUS and Antivirus/Encryption tools 

• Experience with Laptop/Tablet hardware maintenance, computer hardware diagnostics 

• Experience with supporting large Multi-Function Printers 

• Experience administering network devices 

• Familiarity with VOIP Phone Management, Commercial Building Security Software and Content Filtering solutions 

• Familiarity with setting up and running Audio/Visual equipment for large-scale events 

Benefits: 

BASIS Independent Schools offers a comprehensive benefits package which includes: 

• Competitive salary dependent on education and experience. 

• Career growth opportunities focused on continuous learning, mentorship, and professional advancement across our network of schools. 

• Retirement options through which eligible participants may receive a 50% Company match for the first 10% of employee earnings deferred. 

• Three PPO medical plans to choose from, as well as dental and vision insurance. 

• An FSA option that allows for pre-tax dollars to cover medical, dependent care, and transit. 

• Student tuition remission for your children to attend our schools.