IT Support Technician

Spring Education Group is a multi-brand education network of superior private school institutions spanning infant care through high school. The network (composed of approximately 220 schools) brings together some of the best private school programs in the country, with proven track records educating children through unique and carefully crafted curricula.  

Spring’s best-in-class platform was created by uniting four premier school organizations – Stratford School, LePort Montessori, Nobel Learning Communities, and BASIS Independent. The Spring network extends across 19 states with an international presence in Asia. Our corporate offices are located in Campbell, CA, Scottsdale, AZ, and West Chester, PA.

We are seeking a dynamic and customer-focused IT Support Technician (IT Administrator) to join our team in Campbell, CA. Reporting to the Senior IT Support Manager, this critical role serves as the first line of technical support, providing both on-site and remote assistance to our internal and external customers. You will play a key role in advancing IT in our classrooms and corporate environments.

Key Responsibilities

Customer-Focused Technical Support:

• Diagnose and resolve client-side IT issues, including network, operating systems, and software problems.
• Provide excellent customer service through phone, email, and in-person support.

Hardware and System Deployment:

• Install, deploy, and configure computers and peripherals for users.
• Perform hardware upgrades such as memory enhancements, screen replacements, and hard drive installations.

System and Network Support:

• Troubleshoot enterprise-level network issues and coordinate with IT teams for server and system resolutions.
• Manage hardware assets, including desktops, laptops, printers, and spare parts inventory.

Collaboration and Escalation:

• Input and manage trouble tickets using ServiceNow, escalating issues as needed.
• Assist with organization-wide IT projects, including hardware configuration and team collaborations.

Requirements:

• Education & Experience: Bachelor’s degree in a related field or equivalent training, plus a minimum of 2 years in a fast-paced help desk environment.
• Technical Expertise: Proficiency with Windows, ChromeOS, macOS, and iOS; familiarity with Google Workspace, Office 365, and MDM/EMM systems.
• Certifications: Preferred qualifications include MCITP, MCTS, CCNA, A+, or Network+.
• Soft Skills: Strong attention to detail, excellent communication, and the ability to maintain confidentiality.

Additional Qualifications:

• Hands-on experience with desktop environments and technical troubleshooting.
• Demonstrated ability to prioritize and manage multiple tasks independently or in a team.
• A valid driver’s license and a clean driving record are required due to frequent local travel.

Physical & Travel Requirements:

• Ability to lift up to 40 pounds, extensive walking, sitting, and computer use.
• Travel to local campuses within a 50-mile radius (50%+ travel); mileage reimbursed per company policy.

Preferred: Prior experience in educational environments with edtech applications is highly desirable.

Benefits: 

• Full medical, dental, and vision coverage
• 401(k) with company match
• Flexible spending accounts (FSA)
• Tuition remission for employees’ children
• Continued education tuition savings through our university partners